Devices Supply Chain Manager - EMEA Sales & Operations Execution TeamThis position involves engaging with regional and global supply chain functions, subsidiary category and finance teams to ensure the demand signal is captured, refined and accurately reflected in planning systems.Ownership of segment level demand planning to create robust medium and long term forecasts, enabling the business to achieve the highest potential forecast accuracy across all associated product linesEngaging with Supply teams to identify any impact to supportable demand and partner with Channel Operations Managers to provide demand shaping recommendations, and drive alignment of these activities with key internal business partnersContinuously improving the demand signal process. Documenting and defining end-to-end process improvement across functions, systems and stakeholders

Responsible for managing the consumer supply chain ensuring product availability for TV, broadband and mobile customers.Coordinated supply chain optimization efforts streamlining forward and reverse logistics providing best in class experience customer experience.

Responsible for leading key strategic global supply chain optimization efforts focusing on cost reduction, streamlining supply chain processes and developing robust platforms for future supply chain requirements. Successfully completed a Global Supply Chain network assessment collaborating internally across the organisation to identify optimal supply chain solutions and develop recommendations for senior executive approvals. Project managed & delivered central European warehousing consolidation, establishing a regional distribution centre to serve multiple markets, reducing in country warehouses and delivering 20% reduction to annual budget.

Responsible for execution of return operations for all Microsoft return channels; retailer/distributor, commercial, online store and consumer warranty returns in EMEA.Business performance & service delivery owner.Management of returns centres across various sites in EMEA.Budget holder and accountable for managing operational costs across all sites and ensuring ROI.Network development & optimization for reverse supply chain operations.

Program Manger responsible for the Xbox development supply chainDeliverables: Supply chain network development for Xbox developersOperations management & product planning Customer engagement with key accountsProcess management on compliance, tax and tradeLife cycle management of hardware

Xbox Software & HardwareResponsible for project managing the release of products to manufacturing Deliverables:Release to manufactureLifecycle management.Launch & supply planning Product configuration Project planning

Managing supply chain operations in the UK and Ireland markets, Reported to senior channel operations manager. Responsible for managing key partners accounts in the UK and Irish markets and driving a best in class customer experience.Worked closely with planning, manufacturing and logitics as well as being point of contact for customers. Deliverables:Order management.Management and execution of key launches e.g. Kinect, Mac Office, Xbox software releases.Managing sales support solutions.Customer relationship management.Key operational metrics reporting.Operational improvement initiatives.

As part of my college co-op work placement i worked in Braun Oral-B part of P&G in their manufacturing supply chain. The plant in Newbridge, Co. Kildare specifically design and develop a large range of manual and power toothbrushes, oral irrigators and dental care products for the global dental and consumer market. I was involved in monitoring and maintaining the production process, inventory management, lean manufacturing initiatives, shipping and engineering.