A client based administrative position focused on Enterprise Fleet Management (EFM) customer service and client support. Dailey responsibilities included but are not limited to:• Knowledgeable resource for an assigned book of Fleet Management clients• Managed administrative / sales support tasks related to the Enterprise Fleet client base• Created, updated and distributed fleet lease documents • Fielded client related questions and customer service inquires• Initiated… Show more A client based administrative position focused on Enterprise Fleet Management (EFM) customer service and client support. Dailey responsibilities included but are not limited to:• Knowledgeable resource for an assigned book of Fleet Management clients• Managed administrative / sales support tasks related to the Enterprise Fleet client base• Created, updated and distributed fleet lease documents • Fielded client related questions and customer service inquires• Initiated vehicle quotes and completed orders for clients • Collaborated with internal operational teams to determine options and solutions to meet the client sneeds• Assist the sales team by preparing documents, materials and reports for client meetings, and attend as requested• Participate in monthly development meetings and assist in achieving department goals Show less

Provide day-to-day case management oversight of assigned caseload. Responsible for daily task to ensure they are completed in a timely manner, as well as act as a primary resource for patients, healthcare providers and field reimbursement. Accountable for ensuring prior authorizations, reauthorizations and appeals are obtained. Specific job duties include, but not limited to:• Ensure that accurate documentation of payer / patient information is located in the patient’s… Show more Provide day-to-day case management oversight of assigned caseload. Responsible for daily task to ensure they are completed in a timely manner, as well as act as a primary resource for patients, healthcare providers and field reimbursement. Accountable for ensuring prior authorizations, reauthorizations and appeals are obtained. Specific job duties include, but not limited to:• Ensure that accurate documentation of payer / patient information is located in the patient’s case.• Responsible for completing a pre-screen to determine eligibility for additional services such as injection services, co-pay mitigation, and patient assistance programs (PAP), if applicable. • Communicate patient benefits accurately and in a timely manner and accurately. • Assess and refer patients appropriately for special programs/services when appropriate.• Troubleshoot complex cases spanning multiple disease-states, while interfacing with key stakeholders to ensure optimal start to therapy Show less

Key member of the client account team, ensuring clients and patients received superior service, with a focus on overall satisfaction and retention of assigned book of business, as well managing the day-to-day client relationship. • Managed the delivery of client reporting across all operations within Express Scripts.• Proactively reviewed performance metrics to promote client satisfaction, profitability, and retention. • Utilized technology, tools, processes and resources to… Show more Key member of the client account team, ensuring clients and patients received superior service, with a focus on overall satisfaction and retention of assigned book of business, as well managing the day-to-day client relationship. • Managed the delivery of client reporting across all operations within Express Scripts.• Proactively reviewed performance metrics to promote client satisfaction, profitability, and retention. • Utilized technology, tools, processes and resources to anticipate and exceed client’s needs and expectations. • Collaborated with Account Directors on client activity, expectations, and service needs. Show less

Provided excellent client / customer service while supporting the Reimbursement Specialists. Provided program Leadership, with any escalated customer service issues. Processed inquiries from healthcare professionals, patients, and other program related groups to deliver assistance with reimbursement escalations. Coordinated and completed special projects assigned by management in a timely manner. • Worked closely with the management as client liaison to attain program goals while… Show more Provided excellent client / customer service while supporting the Reimbursement Specialists. Provided program Leadership, with any escalated customer service issues. Processed inquiries from healthcare professionals, patients, and other program related groups to deliver assistance with reimbursement escalations. Coordinated and completed special projects assigned by management in a timely manner. • Worked closely with the management as client liaison to attain program goals while training / retraining to conduct quality audits. • Conducted data analysis to identify potential program enhancements, operational efficiencies, as well as trends, and provided outcomes to leadership. • Delivered client and management presentations indicating data analysis tracking Escalations Team trends in conjunction with The Reimbursement Team quality assurance. Show less

Verified insurance benefits, obtaining prior authorizations, re-authorizations and verifying accurate billing information to ensure claims are paid for drug shipment. Updated accurate payer information at the same time communicating daily with patient’s, payers and physicians’ offices regarding program status and financial responsibility. • Assessed ancillary programs such as prescription vouchers, prescription coupons and patient assistant programs when available to benefit the… Show more Verified insurance benefits, obtaining prior authorizations, re-authorizations and verifying accurate billing information to ensure claims are paid for drug shipment. Updated accurate payer information at the same time communicating daily with patient’s, payers and physicians’ offices regarding program status and financial responsibility. • Assessed ancillary programs such as prescription vouchers, prescription coupons and patient assistant programs when available to benefit the patient.• Used Risk Evaluation Mitigation Strategies (REMS), programs and report product specific requirements to identify potential adverse events and communicate information to a member of the clinical team. Show less

Managed 2 sales offices, dealing one on one with clients, to assess their hearing needs and select the proper instrument to enhance their desires. Trained new staff members on audiometric interpretation, sales technique, and client relations. • Conducted hearing evaluations and the fitting of hearing instruments that met the requirements of the clients hearing disabilities. • Created and implemented training materials for new members to abide by while meeting state and industry… Show more Managed 2 sales offices, dealing one on one with clients, to assess their hearing needs and select the proper instrument to enhance their desires. Trained new staff members on audiometric interpretation, sales technique, and client relations. • Conducted hearing evaluations and the fitting of hearing instruments that met the requirements of the clients hearing disabilities. • Created and implemented training materials for new members to abide by while meeting state and industry requirements while conducting complete audiometric and diagnostic testing prospective customers for potential hearing loss while communicating test results both in writing as well as verbally. • Established and maintained fitting goals and targets set by management, effectively generating repeat and referral business by creating an outstanding experience for every customer. Show less

Responsible for the implementation of clients accounts while maintaining a positive experience for the client’s customers. Accountable for training clients in navigating websites in order for them to aid customers for on-line mortgage applications while initiating client set-up including but not limited to providing client training, account management reporting. Account liaison to external and internal clients on transactions and pipeline management based on client relationship. Planned… Show more Responsible for the implementation of clients accounts while maintaining a positive experience for the client’s customers. Accountable for training clients in navigating websites in order for them to aid customers for on-line mortgage applications while initiating client set-up including but not limited to providing client training, account management reporting. Account liaison to external and internal clients on transactions and pipeline management based on client relationship. Planned coordinated and facilitated client-tours for client analysis of process flow and functionality of internal systems at the same time as worked closely with Client Account Managers and Client Account Directors to develop business strategies, increase business opportunities and troubleshoot client and/or transnational issues. Head lead coordinator which participated in the cross-functionality of company teams within the Nexstar Call Center and was a point-of-contact for Client Account Managers and Directors in implementing, maintaining and growing client relationships. Show less

Accountable for the completion of mortgage loan transactions for specific clients within a team environment. Duties included validation property title, flood certification, appraisal value assessment and income verification. Clients were not limited to the continental United States, but international re-location clients back to the United States. Managed and trained new representatives on proper loan processing even as maintaining a pipeline of loan transactions involving refinances and the… Show more Accountable for the completion of mortgage loan transactions for specific clients within a team environment. Duties included validation property title, flood certification, appraisal value assessment and income verification. Clients were not limited to the continental United States, but international re-location clients back to the United States. Managed and trained new representatives on proper loan processing even as maintaining a pipeline of loan transactions involving refinances and the purchasing of real estate property. Reviewed and validated all pertinent documentation from national vendors and clients to ensure proper lien position and communicated with clients regarding status of transaction and post-close concerns. Show less