David Heisel

David Heisel Email and Phone Number

Senior Support Engineer at WellSky @ WellSky
overland park, kansas, united states
David Heisel's Location
Olathe, Kansas, United States, United States
David Heisel's Contact Details
About David Heisel

Proven technical professional with 15+ years of experience in end-user software / hardware support. Adept at diffusing escalating customer situations. Capable of quickly mastering new skills and responsibilities.

David Heisel's Current Company Details
WellSky

Wellsky

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Senior Support Engineer at WellSky
overland park, kansas, united states
Website:
wellsky.com
Employees:
799
David Heisel Work Experience Details
  • Wellsky
    Senior Support Engineer
    Wellsky Sep 2023 - Present
    Overland Park, Kansas, United States
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  • Wellsky
    Support Engineer
    Wellsky Sep 2020 - Sep 2023
    Overland Park, Kansas, United States
    View
  • Wellsky
    Technical Support Analyst
    Wellsky Aug 2019 - Sep 2020
    Overland Park, Ks
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  • Accutype Medical Services
    System Administrator / Technical Support Tier Iii
    Accutype Medical Services Nov 2010 - Aug 2019
    Overland Park, Ks
    Consolidated a network of 40+ physical and virtual servers down to 15 reducing costs and improving performanceManaged network of three domains across multiple physical locationsImplemented and maintained backups of our Production, Testing, and Corporate environmentsProvided top level support of all Accutype software Implemented and maintained an Asterisk based PBX systemImplemented Sugar CRM for ticket management and call integrationManaged all web based resources including: company website, intranet, and knowledge base
  • Accutype Medical Services
    Technical Support Tier Ii / Supervisor
    Accutype Medical Services 2006 - 2010
    Overland Park, Ks
    Supervised a team of three Technical Support RepresentativesImplemented Microsoft CRM for ticket trackingPlanned and implemented a software roll-out across 300+ clients and 2000+ usersAssisted Sales department by conducting Demos of our software productsIntegrated Citrix's GoToAssist remote support tools into our support infrastructure
  • Accutype Medical Services
    Technical Support Representative
    Accutype Medical Services 2003 - 2006
    Overland Park, Ks
    Provided end-user software support for 300+ clinics, hospitals and surgery centers nationwide Installation and training of Accutype's custom software suiteInternal Windows software and desktop hardware supportCreated and maintained a technical support knowledge base
  • University Of Central Missouri
    Help Desk Intern
    University Of Central Missouri Sep 2002 - Jan 2003
    Provided technical support for Students and Faculty at the University Computer lab. Supervised student workers and implemented a new training program.
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David Heisel Skills

Technical Support Help Desk Support Troubleshooting Active Directory Servers Windows Server Windows Xp Disaster Recovery Vmware Windows 7 Microsoft Exchange System Administration Hardware Customer Service Virtualization Microsoft Sql Server Internet Information Services Hosted Microsoft Exchange Microsoft Office Windows Desktop Administration Windows System Administration Vmware Infrastructure Software Installation Computer Repair Problem Solving

David Heisel Education Details

Frequently Asked Questions about David Heisel

What company does David Heisel work for?

David Heisel works for Wellsky

What is David Heisel's role at the current company?

David Heisel's current role is Senior Support Engineer at WellSky.

What is David Heisel's email address?

David Heisel's email address is da****@****ail.com

What is David Heisel's direct phone number?

David Heisel's direct phone number is +191338*****

What schools did David Heisel attend?

David Heisel attended University Of Central Missouri.

What skills is David Heisel known for?

David Heisel has skills like Technical Support, Help Desk Support, Troubleshooting, Active Directory, Servers, Windows Server, Windows Xp, Disaster Recovery, Vmware, Windows 7, Microsoft Exchange, System Administration.

Who are David Heisel's colleagues?

David Heisel's colleagues are Terry Ortlieb, Jr., Sonya Martinez, Abby Coss, Weston Minter, Adam Li, Fatima Nasim, Josh Lowery.

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