David Henze Email & Phone Number

London, GB

London Area, United Kingdom

Area of Expertise: Business Services-Staffing Agency-Professional Employee Organization-Operations-Consultant, Vendor Management System, services procurement and external workforce management programs

London, England, United Kingdom

• In this role, I oversaw project stabilisation, risk management, and process optimisation to ensure operational excellence and exceptional results in the extended workforce management domain. I accomplished on-time.
• Reduced internal workload for steady state teams and account managers by resolving 80%-90% of customer issues and requests post-implementation prior to BAU and account manager transition.
• Decreased project implementation life cycle by 20%, optimising resource allocation.
• Achieved internal targets by expediting change request/ticket resolution and implementation.
• Stabilised and transitioned 25 new label clients and expansion projects from project phase to BAU using Agile and Prince2 principles.
• Executed an average of 15 training sessions per project, enhancing client and partner user system knowledge and emphasising necessary internal business processes; empowered users to operate software independently. Show.

London, England, United Kingdom

• During this tenure, managed diverse client portfolios to foster strong, trust-based relationships and surpass client expectations. Addressed inquiries and collaborated with cross-functional teams. Tailored innovative.
• Managed 8-10 key accounts simultaneously, orchestrating regular training sessions to introduce new features to clients and business partners.
• Played a pivotal role in achieving the company's objective of a 0% client retention rate year on year.
• Spearheaded the adaptation of a new client user interface, ensuring global rollout across all accounts within the targeted three-month timeframe. Show less

London, United Kingdom

• During this tenure, delivered outstanding customer assistance and cultivated client relationships by steering team efforts. Directed key accounts as primary liaison to ensure swift and efficient client needs.
• Directed a team of 8 technical account managers across EMEA and APAC, overseeing 40 historical accounts.
• Played an instrumental role in the review and reallocation of 40 additional accounts post-merger, forging enduring relationships with new accounts.
• Assessed operational client services processes of both merged entities, pioneering centralised processes for adoption across all local accounts within a 10-month span. Show less

London, England, United Kingdom

• I optimised workload distribution and ensured transparent communication channels by regularly updating clients and teams. I have recognised and introduced potential new product/service offerings to clientele for.
• Simplified ticket resolution by devising standard requirement gathering templates, reducing ticket turnaround time.
• Digitalised vendor management with an advanced vetting process, transitioning from paper contracts to digital agreements for all vendors across platforms. Achieved this company-wide transformation across all regions.
• Identified and evaluated new product/service offerings, introducing innovative solutions to clients as suitable. This proactive strategy not only enhanced client value but also boosted revenue through up-selling and.

London, United Kingdom

• In this role, I managed end-to-end client service journey in recruitment software solutions. I have enhanced solution design and crafted tailored informational materials by collaborating with development personnel and.
• Enhanced the overall client service journey by collaborating with key development staff and the Product Management team, refining solution designs, and tailoring information materials as needed.
• Adopted a proactive communication strategy, regularly updating clients and internal teams, ensuring efficient workload distribution and clear communication channels. This approach provided clients with a smooth and.
• Prioritised ad-hoc issue resolutions and proactive client communication, building robust trust with clients and bolstering the company's reputation for reliability and customer-centric service, crucial for the.

London, United Kingdom

Daily operational management of the workforce at a variety of Olympic venues, ensuring a smooth run of the events while being the first point of contact for Key Performance Indicators (KPIs)