Working in an agile environment tasked with maintenance and monitoring of financial and non-financial datasets. Liaising with development teams to ensure new products and features implemented successfully and as expected, whilst ensuring data is fit for purpose. Perform in-depth analysis and support for existing Business Systems, system enhancements and their associated processes, driving improvements where applicable• Maintain Data Layer including transforming new data sources into existing frameworks• Perform data quality checks• Monitor data loads (internal and external), including volumetric based checks• Design, implement and monitor a suite automated bespoke controls and resolution scripts which are scalable and robust• Design, implementation and maintenance of Controls and BI Dashboards• Continuous improvement of existing scripts, controls and processes• Reconciliation of financial data• Provide timely and accurate data/reports for internal and external clients• Data analysis including deep dive investigations and trend analysis• Visualisation of Data for internal consumption• Business Intelligence

Working within a Business Intelligence environment responsible for extracting business data and developing and applying analytical techniques using Business Intelligence Software (Business Objects) and SQL. Production and delivery of bespoke daily and adhoc client reports. Design and build of a secure MI dashboard for use by external customers. Site utilises PHP, jQuery and SQL scripts running against oracle db to produce MI reports.

Strategic Development of Customer Insight Programmes, from core satisfaction to bespoke product, complaints and brand research. Diverse insights programme working with multiple stakeholders throughout the business and UK wide. This is achieved by designing web based insight surveys for internal and external customers on multiple area's/issues. Company expert on Confirmit system, providing Internal Consultancy and coaching for other Business Areas. Performed Senior Analyst role and managed Customer Satisfaction team for 6 months. Role includes:•Development and Build of innovative Customer Insight programmes•Market and Management Information Analysis•Project Management•Development of process change initiatives based on root cause analysis to improve business performance and Customer Experience•Budgetary Management•Stakeholder Engagement