David Hicks Email & Phone Number

Texas, United States

Texas, United States

Oversees a team of Channel Sales Consultants to meet and exceed all sales, abandonment, callback rates, and operational goals to grow the subscriber base and support our business needs.

• Partnered with cross-functional teams to optimize the online shopping platform, enhance product visibility, and drive conversion rates.
• Collaborated with eCommerce Manager on developing action plans to increase new customer acquisition and revenue growth.
• Improved performance and productivity, monitored attendance, and facilitated trainings for a team of 12 direct report agents.

• Worked in support of the Optimum.com buyflow contacting prospective leads via phone and email, guiding them through the sales process, and effectively closing sales.
• Focused on upselling additional products (video, internet, mobile phone, ancillary products) and services to maximize revenue per user (ARPU).
• Coached and trained underperforming agents in the sales process to increase close rate and maximize productivity.

• Used high-value selling skills to achieve Optimum's sales retention targets.
• Retained at-risk customers and rewarded loyal ones.

• Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
• Explained product values to initiate service changes, handle customer disputes, and general and technical product inquiries consistent with the Optimum brand.