David Hicks Email & Phone Number

Texas, United States

Texas, United States

Oversees a team of Channel Sales Consultants to meet and exceed all sales, abandonment, callback rates, and operational goals to grow the subscriber base and support our business needs.

• Partnered with cross-functional teams to optimize the online shopping platform, enhance product visibility, and drive conversion rates.• Collaborated with eCommerce Manager on developing action plans to increase new customer acquisition and revenue growth.• Improved performance and productivity, monitored attendance, and facilitated trainings for a team of 12 direct report agents.

• Worked in support of the Optimum.com buyflow contacting prospective leads via phone and email, guiding them through the sales process, and effectively closing sales.• Focused on upselling additional products (video, internet, mobile phone, ancillary products) and services to maximize revenue per user (ARPU).• Coached and trained underperforming agents in the sales process to increase close rate and maximize productivity.

• Used high-value selling skills to achieve Optimum's sales retention targets.• Retained at-risk customers and rewarded loyal ones.

• Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.• Explained product values to initiate service changes, handle customer disputes, and general and technical product inquiries consistent with the Optimum brand.