David Hoffman Email & Phone Number

Remote

- Provided phone support for customers by investigating, troubleshooting, and resolving customer issues.- Maintained a high level of customer satisfaction, sustaining an exceptional “first call resolution rate”, exceeding expectations.- Developed proficiency dealing with a wide variety of customer needs including, compliance, payments, crypto, fraud, account access, trust, and safety issues.- Executed a high level of work using internal tools, as well as Google Suite and Salesforce Service Cloud.- Utilized strong communication skills in a remote setting to effectively engage external customers, as well as colleagues and management.

Lusaka, Zambia

Coordinated the work/study experiences of all students at ACU. Developed and implemented policies and procedures to run the program. Worked in step with the oversight to committee and Vice-Chancellor to form the program from the ground up. Implemented and maintained student account databases using multiple software programs. Provided oversight and leadership to the deputy director and program supervisors. Provided oversight to work projects and maintenance tasks of the university.

Lusaka, Zambia

Taught pre-college to college level math, and co-taught courses in music as well. Developed syllabus and curriculum for each course based on the Zambian and university curriculum standards, with each course taught from a Biblical Worldview. Emphasis on discipleship and mentoring students in each course.Courses Taught:Scholars Program Mathematics (MATH 0112/0122/0132) 2016-2021Mathematics for Liberal Arts (MATH 1013) - 2017-2021Music Appreciation (MUSI 2012) - 2020-2021Introduction to Music Theory (MUSI 2022) - 2020Mathematics for Early Childhood Education (EDUC 2012) - 2021Study Skills (EDUC 0111) - 2018-2021

Lusaka, Zambia

Developed a mentoring curriculum each year for all university mentors. Oversaw the mentoring program and evaluated performance of the program on a quarterly basis. Directly mentored about 6 students each year. Assisted in student discipline matters.

Lusaka, Zambia

Recorded and documented transactions. Developed and maintained accounting system. Received and processed all donation funds and merchandise sales. Disbursed monthly salaries.

Lusaka, Zambia

Oversaw fabrication and construction of several campus projects.

Lusaka, Zambia

Updated and maintained university website content and pages (Wordpress, HTML). Updated and maintained university social media accounts.