David Hogge Email & Phone Number

Salt Lake City, Utah, United States

Salt Lake City, Utah

Greater Salt Lake City Area

Project Summary: Implemented business processes and project management methodologies for a growing company to better manage IT Development needs. • Managed curriculum development process for online courses expanding the course catalog to over 200 courses offered• Managed multiple projects to improve time efficiencies and operations costs• Managed the development of a new product for Integrated Learning Plans• Managed a million dollar project to update and improve a college and career planning tool

Support students with undergraduate capstone projects including project approval and timeline suggestions - Communicate with students to ensure their understanding of the project requirements - Assist students in using feedback from evaluator review process to improve projects

Project Summary: - Implement a proprietary system created specifically for Finance and Accounting processes including Accounts Receivable and Accounts Payable. The system has been modified to provide workflow management and records repository capabilities. For this project the system was set up in a virtual environment and interfaced to receive documents from a remote mailroom, another proprietary system for records intake and management. The mailroom system was processing over 500,000 transactions daily for multiple business units. • Implemented the proprietary systems to expand and stabilize the Operations and extend the contract resulting in revenues in excess of $10 million• Managed projects for multiple lines of business from gathering requirements in the design phase to deployment to production• Managed multiple interfaces between the repository and workflow systems and the clients• Provided Operations and Production Support• Managed project status communications with the project team, management, and clients• Created the training process, documentation, and presentations for all levels of operations and management• Interfaced applications for user acceptance testing and provided them to the operation group• Coordinated the planning and execution of the testing for the implementations and the interfaced systems• Managed the deployment and quality assurance• Performed gap analysis on business and system processes with the business units and clients• Responsible to ensure compliance with change control protocols and ensure system stability

- Project management for multiple accounts involving Fortune 500 companies- Project management for Finance and Accounting, mailroom, workflow, and IT systems - Provide ongoing Operations and Production Support

Project Summary: Participated in the transition and management of multiple system implementations. Projects included implementations of accounts receivable, accounts payable, human resources, document repositories, and order-to-cash (O2C) processes. In compliance with service level agreements, ensured system performance and availability for the Online Document Management system.• Led a team of business analysts to ensure the implementation of projects using the Online Document Management (ODM) system.• Defined, designed, documented technical requirements, tested, and deployed multiple systems. • Setup and tested Operations workstations including setup of VOIP phone systems. • Reviewed and analyzed business processes to improve systems design and performance and improve efficiencies. • Managed the transition and interfaces of IT systems including ERP systems.

Greater Salt Lake City Area

Project Summary: Implementation of cross-functional operations teams to provide customer service and health insurance enrollment and claims processing for medical and dental plans. Updated mailroom processes and implemented cost saving measures using bulk mail discounts according to USPS mail sorting guidelines. • Manage multiple Operations teams including medical and dental claims processing, mailroom processes, and participant enrollment.• Manage customer service for benefits information and provider support.• Evaluated business processes and provided technical requirements to implement Zip+4 sorting requirements. • Documented and implemented electronic workflow of imaged claims forms for processing.