David Honda Email and Phone Number

Leading and developing an IT Support team to provide Skybound with the customer service and technical support it needs to grow the Wheel of Awesome and make cool stuff.

Leading an international IT Support team to provide world class customer service, technical support, and the tools and services to empower DISQO employees worldwide.• Scaled onboarding, off-boarding, and procurement during a period of 350% growth• Built from scratch a full library of IT documentation for SOP processes and procedures• Manager of the year 2021, and IT recognized as team of the year 2021

• In-person support of HQ executives and staff, as well as remote support of an international workforce• Implemented new hire onboarding sessions that increased employee satisfaction to 93%• Admin for Google Workspace, Slack, Zoom, Jamf Pro

• In-person support of HQ executives and staff, and remote support of a global workforce• When company headcount grew 400%, I scaled onboarding, off-boarding, and procurement to keep pace with the rapid growth • Procurement, vendor management, contract management, and inventory management• G Suite Enterprise super admin; admin for Webex, Slack, AD and SCCM, Jamf Pro• IT lead writer for Confluence Wiki documentation.• Participated in the planning and setup of new office space and conference rooms in Culver City, Santa Clara, San Francisco, Tokyo, and Krakow.

• Supported users, computers, servers, network, and internet connectivity in a mixed Macintosh and Windows computer environment• Performed installations, updates, troubleshooting, diagnostics, and repairs• Managed passwords; implemented anti-virus and security policies• Evaluated, negotiated, and arranged purchases of computers, software, peripherals, supplies, and service contracts

• Sales representative for Apple, HP, Compaq, and AST at the Monterey Park retail store• Responsible for retail sales and support of both walk-in customers and small-to-mediumbusiness clientele• Collaborated with other team members to support office displays, inventory, point-of-saleoperations, and maintenance• 20 times Salesman of the Month for the Monterey Park store• Co-hosted four Apple computer seminars at the Apple Market Center in Culver City