As a seasoned Software Support Engineer with over two decades of experience, I excel in addressing customer challenges and advocating for their needs within the realm of software troubleshooting, requirement gathering, and product planning. My background encompasses all stages of IT Systems Management, from user endpoints to backend server applications. I am proficient in UNIX SystemAdministration and am ITIL Foundation certified, enabling me to recommend ITSM best practices to both internal and external stakeholders. My career objectives encompass further specialization in areas such as Customer Advocacy, General IT Management Consultancy, and UNIX System Administration. I continue to seek opportunities for growth through ongoing learning, including recent courses in Cybersecurity, Data Privacy, and AI Ethics Education. At present, I aim to bring my knowledge and versatile skillset to a role where I can make significant contributions as either a Technical Software Support specialist, Customer Advocate position, or IT Management / Best Practices Consultant.
