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David Hooks Email & Phone Number

Advisory Software Support Engineer

Location: Hutto, Texas, United States 2 work roles 3 schools

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✓ Verified July 2026 3 data sources Profile completeness 71%

Role

Advisory Software Support Engineer

Location

Hutto, Texas, United States

Who is David Hooks? Overview

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Quick answer

David Hooks is listed as Advisory Software Support Engineer based in Hutto, Texas, United States. AeroLeads shows a matched LinkedIn profile for David Hooks.

David Hooks previously worked as Software Support Engineer at Ibm and System Analyst I at Texas Commission On Environmental Quality. David Hooks holds Bachelor'S Of Science, Geology (Biology Minor) from University Of Texas.

Profile bio

About David Hooks

As a seasoned Software Support Engineer with over two decades of experience, I excel in addressing customer challenges and advocating for their needs within the realm of software troubleshooting, requirement gathering, and product planning. My background encompasses all stages of IT Systems Management, from user endpoints to backend server applications. I am proficient in UNIX SystemAdministration and am ITIL Foundation certified, enabling me to recommend ITSM best practices to both internal and external stakeholders. My career objectives encompass further specialization in areas such as Customer Advocacy, General IT Management Consultancy, and UNIX System Administration. I continue to seek opportunities for growth through ongoing learning, including recent courses in Cybersecurity, Data Privacy, and AI Ethics Education. At present, I aim to bring my knowledge and versatile skillset to a role where I can make significant contributions as either a Technical Software Support specialist, Customer Advocate position, or IT Management / Best Practices Consultant.

2 roles

David Hooks work experience

A career timeline built from the work history available for this profile.

Software Support Engineer

Ibm

78759, Austin, Texas, United States

• Provided software support to global clients via online ticketing system, email, voice, and live web sessions.• Collaborated with fellow support staffers, development, and engineers from other product teams to pursue root cause analysis and resolution.• Reviewed historical case data, analyzed product documentation, and utilized technical parsing tools for problem determination.As a Software Support Engineer at IBM, I successfully provided software support to global clients, collaborating with various teams to analyze and resolve technical issues efficiently. I utilized my problem-solving skills and technical expertise to ensure client satisfaction and product functionality.

Sep 1997 - Oct 2024

System Analyst I

Texas Commission On Environmental Quality

Austin, Texas Metropolitan Area

I performed UNIX system administration tasks at the Texas Commission on Environmental Quality, including shell script development and hardware/software recommendations. Additionally, I implemented robust system backup and recovery procedures to safeguard critical data. • Developed UNIX shell scripts for administration, printing, and end users• Conducted system backups and recovery administration tasks• Installed and upgraded UNIX base operating systems

May 1992 - Sep 1997

3 education records

David Hooks education

Bachelor'S Of Science, Geology (Biology Minor)

University Of Texas

Bachelor's of Science degree, with electives focused on mathematics, physics, and biology.

Associates, Computer Science

Austin Community College

On-site C.S. classes taken while working at the Texas Natural Resources Conservation Commission (to compliment the job role of UNIX System.

Geology/Earth Science, General

The University Of Alabama

Working towards a major in Geology, with emphasis on other science fields (including Physics)

FAQ

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What is David Hooks's role at their current company?

David Hooks is listed as Advisory Software Support Engineer.

Where is David Hooks based?

David Hooks is based in Hutto, Texas, United States.

What companies has David Hooks worked for?

David Hooks has worked for Ibm and Texas Commission On Environmental Quality.

How can I contact David Hooks?

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What schools did David Hooks attend?

David Hooks holds Bachelor'S Of Science, Geology (Biology Minor) from University Of Texas.

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