David Howard Jr. Email and Phone Number

• Manage day to day operations for Payroll Operations team.• Support, coach and develop 7 team members across two teams.• Conduct regular payroll audits looking for variances, errors and opportunities for process improvements.• Manage and process bi-weekly corporate payroll for 150+ employees including HR updates and time clock importing.• Provide support and guidance to internal and external partners across 70+ branches on processes and procedures.• Work with multiple teams… Show more • Manage day to day operations for Payroll Operations team.• Support, coach and develop 7 team members across two teams.• Conduct regular payroll audits looking for variances, errors and opportunities for process improvements.• Manage and process bi-weekly corporate payroll for 150+ employees including HR updates and time clock importing.• Provide support and guidance to internal and external partners across 70+ branches on processes and procedures.• Work with multiple teams across the organization to maintain and update all payroll systems.• Partner with stake holders to resolve complex payroll and tax issues or escalated cases.• Drive multiple projects and initiatives including implementing new corporate pay card and W2 vendors.• Continually analyze processes to develop and implement efficiencies and best practices at every level. Show less

• Managed payroll for a slate of about 100 clients across multiple states around the nation.• Processed accurate high-volume payrolls for clients including time and attendance, garnishment processing and payroll fulfillment.• Partnered with tax team to on quarterly and year-end tax processing, corrections and amendments as well as resolving tax notices.• Worked with client and branch contacts to facilitate new account implementation.• Supported other teams and departments by… Show more • Managed payroll for a slate of about 100 clients across multiple states around the nation.• Processed accurate high-volume payrolls for clients including time and attendance, garnishment processing and payroll fulfillment.• Partnered with tax team to on quarterly and year-end tax processing, corrections and amendments as well as resolving tax notices.• Worked with client and branch contacts to facilitate new account implementation.• Supported other teams and departments by providing technical and payroll support and training.• Created tools and resources that empower clients and peers to successfully follow processes and utilize systems. Show less

• Began as interim role and transitioned to permanent in August 2016. • Front line leader for a team of payroll specialists.• Provide consistent coaching to help facilitate personal and career focused growth as well as to develop skills to support key metrics and business outcome goals.• Own day-to-day operations of my team and perform tasks essential to making us successful in delivering against our key metrics.• Work with cross-functional team to implement process change and… Show more • Began as interim role and transitioned to permanent in August 2016. • Front line leader for a team of payroll specialists.• Provide consistent coaching to help facilitate personal and career focused growth as well as to develop skills to support key metrics and business outcome goals.• Own day-to-day operations of my team and perform tasks essential to making us successful in delivering against our key metrics.• Work with cross-functional team to implement process change and drive alignment of standard operating procedures.• Partner with other departments to ensure high rate of customer adoption as well as mitigate future impact to customers or other partners. Show less

• Function as an account manager, owning the end to end process of payroll account setup. • Develop client relationships that facilitate faster than average account activation while delivering an awesome experience.

• Customer Care Specialist in inbound call center providing support for clients with online payroll accounts.• Part of cross-functional team for launch and support of brand new product.• Interned with Learning & Development team to provide multi-week new hire training for seasonal teams.• Provide ongoing technical support to other customer care specialists.• Assist Knowledge Management team team with creating and updating agent and customer support content.• Design and… Show more • Customer Care Specialist in inbound call center providing support for clients with online payroll accounts.• Part of cross-functional team for launch and support of brand new product.• Interned with Learning & Development team to provide multi-week new hire training for seasonal teams.• Provide ongoing technical support to other customer care specialists.• Assist Knowledge Management team team with creating and updating agent and customer support content.• Design and develop peer recognition and team building materials including graphics, flyers, power points and videos in order to motivate and encourage team participation and development. Show less

On staff of a 5000+ member church. Led both the Recovery and Guest Services Ministries. Directed the Guest Services ministry teams to ensure each guest has the very best experience during their visit. Coordinated weekly Recovery Ministry service and outreach.• Identified, equipped, and empowered volunteers and volunteer leaders to use their skills, abilities and gifts to serve in healthy and fulfilling ways.• Cared for the spiritual health of volunteers.• Respond to walk-ins… Show more On staff of a 5000+ member church. Led both the Recovery and Guest Services Ministries. Directed the Guest Services ministry teams to ensure each guest has the very best experience during their visit. Coordinated weekly Recovery Ministry service and outreach.• Identified, equipped, and empowered volunteers and volunteer leaders to use their skills, abilities and gifts to serve in healthy and fulfilling ways.• Cared for the spiritual health of volunteers.• Respond to walk-ins, emails and phone calls to provide pastoral care and guidance to members and guests. Show less

Broadcast quality video production of multiple live weekend and mid-week events for a large, multi-site church. Post-production of weekly events for web publishing and television broadcast. Identified, trained, and managed tech team volunteers.

Involved in all aspects of developing, shooting and producing training and orientation videos. Use of Panasonic HVX-200 and Adobe Creative Suite products (Premiere, Photoshop, Encore).

Developed teams of student leaders and assisted them in planning and coordinating activities, mission trips, and outreaches to student body.