David Le Email & Phone Number

Fairfax, Virginia, United States

• Partnered with Account Executives and Solutions Consultants during the sales process to scope onboarding to accomplish customer’s business objectives • Managed onboarding program in partnership with Solutions Consultants, across multiple projects with a focus on delivery of scope and high-quality outcomes • Conducted discovery meetings, collected requirements, and designed future state processes and architecture for rollout • Identified and managed risks, resolved issues, escalated when appropriate and drove projects to successful onboarding, while exceeding expectations • Helped build and defined internal methodologies and tools to build ES Engagement practice • Involved in remediation of customer requests in partnership with Solutions Consultants and Product, serving as customer advocate to ensure problems are effectively and rapidly resolved

Fairfax, Virginia, United States

• Successfully managed client relationships with top executives of 20 plus companies enhancing customer experience, growth, and retention• Operated as Scrum Master managing card planning and implementation for successful sprints• Delivered customer training sessions, provided answers to customer questions, and resolved user requests• Ensured all website and digital marketing projects delivered are within time, scope, quality, and cost constraints• Managed internal assets across marketing and development departments to provide excellent customer service

Tysons, Virginia

• Developed and maintained Implementation project plan and supporting documentation including but not limited to task assignments, training materials, report requirements, process flows, dashboard metrics, etc. • Lead client webinars and customer success trainings • Successfully Created and implemented Website and Marketing Platform project plans • Coordinated across multiple teams including Account Management, Technology Development, Digital Marketing and Advertising team, to provide successful client implementation • Provided leadership through serving as a Product Experts ambassador for Implementation Team, working directly with CTO for product improvement and beta testing

Fairfax Virginia

Coordinated the delivery of web projects, including integration of digital platforms and product launchesDetermine project schedule and deadlines for web product releasesCoordinate with internal and external stakeholders to ensure timely delivery of web content Supported the delivery of online and digital marketing activities within the organizationEnsured that web assets and functionalities of 8 websites are accurate and up to dateCoordinated with external developers to fix identified website bugs

Elder Creek Elementary School

Managing an after school site of over 300 students, ensuring safety and student engagement Monitor the program activities on a regular basis and evaluate outcomes to improve program Plan and implement program and activities according to mission and vision of the organization Ensure all staff members receive appropriate training in accordance with organizational standardsImplement organization’s performance management process for all 17 program staff.Develop and implement new initiatives to support the strategic direction of the organizationDevelop new training platforms through modules on Learning Management System (Moodle)Identify training needs and developing online training solutionsPlan and implemented Leadership curriculum for organization

Sacramento, California Area

Manage company Website information and design through Wordpress platform.Analyzed and brainstormed plans and recruitment process of College interns for program campaignDirect marketing campaign through use of Facebook, Youtube, Twitter, Instagram, and Google AdwordsCreate Graphics and Print Materials through use of Adobe Suite ProductsBrian stormed ways to improve company work environment and program processesTrain a group of 9 interns on marketing techniques and technical skills.

Designed newsletter templates and flyers to outreach to over 4000 studentsCollaborated with manager to develop website content through Cascade CMSAnalyzed and brainstormed ways to effectively provide services to underrepresented populations Marketed events and resources through the means of web resources and flyeringProvided Academic, Social, and Personal Advising to the EOP student populationCreated surveys on how to improve the EOP student servicesLed hundreds of students in a summer enrichment along with 14 other Peer Advising Counselors