David Isunza Email & Phone Number

Responsible for managing projects to make sure the proposed plan adheres to the timeline, budget and scope.Establish and implement training processes and strategies for personnel.Create management, communication plans and processes for team tracking and client deliverables.Participate in how budget and staff are allocated for the project.Maintain project.

Managing Medallia's platform requests/issues, problem solving managing client relationships and expectations while maintaining a good relationship.Managed deliveries and results of program implementations and score based reporting on customers metrics (NPS, LTR, OSAT, CSAT) while planing deliveries to accommodate client time tables.Presented results.

Managing platform requests/issues, problem solving technical challenges for clients within Medallia and third party vendors.Team leader for deliveries and results of program implementations and score based reporting on customers metrics (NPS, LTR, OSAT, CSAT).Presented results, actionable insights, and other findings to Program managers and executives in.

Medallia Customer Experience Management Platform Implementation partner.Tasked with day to day work of enhancements and the continuous improvement and management of the platform to clients in different verticals. (Eg. Banking, Airlines, Hospitality B2B)In charge to prepare and report on opportunity areas and data analysis.Team management to prepare.

In charge of project data validation and research for internal communication programs in between departments. Tasked with developing and maintaining digital and physical learning resources for the for the learning innovation department.Part of the social media team community management.Part of the team that planned, produced and created a programme of.

Master'S Degree, Masters In Narrative And Digital Production

As part of the masters program for Narrative design and digital production, we focused on the following skills. Will be an expert in.

Bachelor Of Engineering (B.E.), Animation, Interactive Technology, Video Graphics And Special Effects

As part of the program for Engineering in digital animation and technology information, we learned about IT theory as well as arts and.