David Isunza Email & Phone Number

Responsible for managing projects to make sure the proposed plan adheres to the timeline, budget and scope.Establish and implement training processes and strategies for personnel.Create management, communication plans and processes for team tracking and client deliverables.Participate in how budget and staff are allocated for the project.Maintain project time frames, budget estimates and status reports.Assign and oversee the daily tasks ensuring all are actively working toward established milestones.Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects.

Managing Medallia's platform requests/issues, problem solving managing client relationships and expectations while maintaining a good relationship.Managed deliveries and results of program implementations and score based reporting on customers metrics (NPS, LTR, OSAT, CSAT) while planing deliveries to accommodate client time tables.Presented results, actionable insights, and other findings to Program managers and executives in different business verticals in both Spanish and English.Managed and organized different timelines and teams to follow up on projects and ensure delivery of projects.Prioritize and schedule work effectively, anticipating problems and adjusting the allocation of resources and time accordingly.

Managing platform requests/issues, problem solving technical challenges for clients within Medallia and third party vendors.Team leader for deliveries and results of program implementations and score based reporting on customers metrics (NPS, LTR, OSAT, CSAT).Presented results, actionable insights, and other findings to Program managers and executives in different business verticals in both Spanish and English.Lead on technical implementations and programing of the platform.

Medallia Customer Experience Management Platform Implementation partner.Tasked with day to day work of enhancements and the continuous improvement and management of the platform to clients in different verticals. (Eg. Banking, Airlines, Hospitality B2B)In charge to prepare and report on opportunity areas and data analysis.Team management to prepare deliverables for stakeholders and clients alike.

In charge of project data validation and research for internal communication programs in between departments. Tasked with developing and maintaining digital and physical learning resources for the for the learning innovation department.Part of the social media team community management.Part of the team that planned, produced and created a programme of digital content to be used cross all digital channels, increasing engagement stakeholders.Work with a multi discipline team to ensure the quality of work and easy understanding for stakeholder on the program.

Master'S Degree, Masters In Narrative And Digital Production

As part of the masters program for Narrative design and digital production, we focused on the following skills. Will be an expert.

Bachelor Of Engineering (B.E.), Animation, Interactive Technology, Video Graphics And Special Effects

As part of the program for Engineering in digital animation and technology information, we learned about IT theory as well as arts.