David Eddy Email & Phone Number

Texas, United States

Dallas, Texas, United States

• Strategy and Business Operations lead for all consumer partnerships with third-party, open access, and dark Fiber network operators.
• Vendor management and third-party contract owner for all third-party Fiber network operators.
• Support Retail VPGMs for all Fiber network operator contracts, sales penetration, and SLA adherence.
• Prepare Executives for board meetings on vendor build and internal sales execution performance.

Dallas, Texas, United States

• Strategy and development of new sales channels focused on single and multi-product household growth.
• Lead customer segmentation partnering with data science leads to build models using internal, external, demographic and behavioral data to size and prioritize strategies to capture new growth.
• Develop and enable sales channels to meet the customer where they want to engage: solutioning of 2-way conversational texting as a customer interaction and acquisition channel
• Design and Operationalize multi-million dollar Enterprise strategic distribution partnerships for new sales acquisition of Wireless and Fiber

Dallas/Fort Worth Area

• Advisor on creativity, brainstorming, innovation, pilot testing, data analysis, customer experience strategy, and storytelling.
• Omnichannel customer experience journey and sales channel strategy.
• Customer experience technology innovation: buy-online-pickup-in store, shop anywhere finish anywhere, remote get-in-line functionality, app geofencing, automated purchase stations, CRM and lead generation tools.
• Retail operational efficiency strategy, involving data analytics, statistical modeling, and strategy of: wait times, transaction length, back office support, and overall customer experience journey management.
• Selected by SVP for ‘Know and Grow’ leadership development and networking program.

Dallas, Texas

• Supervise team in charge of customer survey analysis, insights, and unstructured text analytical modeling (Natural Language Understanding - NLU) for digital customer service platforms (online chat, social media, and.
• Cost Reduction of over $3.5 million and increased consumer support volume in customer contact center by utilizing data analysis techniques to recommend the staffing redeployment of 650 representatives from Call Center.
• Increase contact center efficiency utilizing data insights to identify high performing agents capable of increased engagement concurrency resulting in 2 million additional customer interactions, while maintaining.
• Strategy and business case design for digital customer support channel customer focused innovations.
• Quantitative analysis of chat sales & care operations: volume forecasting, sales & revenue forecasting, cost forecasting, financial results, and optimizing KPI, SLA, & performance standards.
• Vendor management relations for chat application reporting, and for analytics and NLU software.

Richardson, Texas

• Analysis, reporting, and read-outs for leadership in B2B product fulfillment, deployment, and asset management.
• Managed strategy for customer experience improvements on device order requests and asset management web portal.
• Orchestrated daily configuration and shipment of hundreds-thousands of telecommunications devices and equipment in bulk domestic shipments from 2 shipping locations.
• Supervised onsite distribution and configuration of thousands of devices during events at Fortune 50 client locations.
• Assignment of Project Managers to new sales and accounts.
• Monitored contractor expenses for the team Director.

Richardson, Texas

Richardson, Texas

Master Of Business Administration - Mba

Bachelor Of Business Administration (B.B.A.), Economics And General Management