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David Eddy personal email
Strategy and analytics leader with progressive career of coordinating data-driven strategies to lead cross functional teams to implement creative technology and customer journey solutions. Proven track record of instituting technology and operations innovations in sales, customer support, online, and retail; as well as, coaching others through customer insights and data analysis to improve customer experience, acquisition, retention, profitability, and reduce operating expenses.
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Principal Market DevelopmentAt&TTexas, United States -
Principal Business StrategistAt&T Mar 2024 - PresentDallas, Texas, United States• Strategy and Business Operations lead for all consumer partnerships with third-party, open access, and dark Fiber network operators.• Vendor management and third-party contract owner for all third-party Fiber network operators.• Support Retail VPGMs for all Fiber network operator contracts, sales penetration, and SLA adherence.• Prepare Executives for board meetings on vendor build and internal sales execution performance. -
Principal Business StrategistAt&T Jul 2022 - Mar 2024Dallas, Texas, United States• Strategy and development of new sales channels focused on single and multi-product household growth.• Lead customer segmentation partnering with data science leads to build models using internal, external, demographic and behavioral data to size and prioritize strategies to capture new growth.• Develop and enable sales channels to meet the customer where they want to engage: solutioning of 2-way conversational texting as a customer interaction and acquisition channel• Design and Operationalize multi-million dollar Enterprise strategic distribution partnerships for new sales acquisition of Wireless and Fiber
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Lead Corporate StrategistAt&T Nov 2018 - Jul 2022Dallas/Fort Worth Area• Advisor on creativity, brainstorming, innovation, pilot testing, data analysis, customer experience strategy, and storytelling.• Omnichannel customer experience journey and sales channel strategy.• Customer experience technology innovation: buy-online-pickup-in store, shop anywhere finish anywhere, remote get-in-line functionality, app geofencing, automated purchase stations, CRM and lead generation tools.• Retail operational efficiency strategy, involving data analytics, statistical modeling, and strategy of: wait times, transaction length, back office support, and overall customer experience journey management.• Selected by SVP for ‘Know and Grow’ leadership development and networking program.
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Senior Strategy Manager, E-Commerce Sales & SupportAt&T Aug 2015 - Nov 2018Dallas, Texas• Supervise team in charge of customer survey analysis, insights, and unstructured text analytical modeling (Natural Language Understanding - NLU) for digital customer service platforms (online chat, social media, and corporate forums pages).• Cost Reduction of over $3.5 million and increased consumer support volume in customer contact center by utilizing data analysis techniques to recommend the staffing redeployment of 650 representatives from Call Center support to eCommerce support.• Increase contact center efficiency utilizing data insights to identify high performing agents capable of increased engagement concurrency resulting in 2 million additional customer interactions, while maintaining current staffing levels and customer satisfaction measures.• Strategy and business case design for digital customer support channel customer focused innovations.• Quantitative analysis of chat sales & care operations: volume forecasting, sales & revenue forecasting, cost forecasting, financial results, and optimizing KPI, SLA, & performance standards.• Vendor management relations for chat application reporting, and for analytics and NLU software.• Selected as one of two by Organization VP for the ‘High Potential Development Experience Program’ as an employee who has shown the skills and potential to perform at a Director level.
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Business Operations ManagerAt&T Aug 2012 - Aug 2015Richardson, Texas• Analysis, reporting, and read-outs for leadership in B2B product fulfillment, deployment, and asset management. • Managed strategy for customer experience improvements on device order requests and asset management web portal.• Orchestrated daily configuration and shipment of hundreds-thousands of telecommunications devices and equipment in bulk domestic shipments from 2 shipping locations.• Supervised onsite distribution and configuration of thousands of devices during events at Fortune 50 client locations. • Assignment of Project Managers to new sales and accounts.• Monitored contractor expenses for the team Director.• Designed customer contractual SLA reporting.
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Specialist It AnalystAt&T Sep 2010 - Aug 2012Richardson, Texas
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Associate It AnalystAt&T Jan 2010 - Sep 2010Richardson, Texas
David Eddy Skills
David Eddy Education Details
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Master Of Business Administration - Mba -
Economics And General Management
Frequently Asked Questions about David Eddy
What company does David Eddy work for?
David Eddy works for At&t
What is David Eddy's role at the current company?
David Eddy's current role is Principal Market Development.
What is David Eddy's email address?
David Eddy's email address is de****@****att.com
What schools did David Eddy attend?
David Eddy attended University Of Illinois At Urbana-Champaign, University Of Oklahoma.
What skills is David Eddy known for?
David Eddy has skills like Microsoft Office, Microsoft Excel, Powerpoint, Microsoft Project, Sharepoint Administration, Telecommunications, Reporting And Analysis, Agile Methodologies, Management, Sql, Java, Project Management.
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David Eddy
Mill Valley, Ca -
David Eddy
Austin, Tx -
3tquila-automation.com, gmail.com, uipath.com1 (800) 8XXXXXXX
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David Eddy
Brooklyn, Ny
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