David Rush Email & Phone Number

South Eastern, Florida

Overall & repetitive job responsibilities • Manage & mentor change management personnel & associated project team members.• Drive organizational effectiveness & business process project accountability.• Oversee project prioritization, stakeholder collaboration, methods & process justification.• Provide change management input to finance & risk management areas. • Extensive technical change management coupled with project leadership experience.• Document delivery of change management project performance/expectations/deliverables • 25+ years of executing with an exceptional financial services industry knowledge base • Providing feedback & guidance at Change Advisory Board (CAB) / Change Control Board (CCB) call meetings for all implementationFractional & Interim engagements due to COVID: (5+ years) (2019 - present)Long-Term engagements: (21+ Years) (1997 - 2018)

Coral Gables, Florida, United States

Focusing on Service Level Agreements (Service Windows) were adhered to by reviewing the changes and applying information regarding the approval, modification needed and approval or denial of the change. Ensuring the change was within the identified change window. Ensured the readiness by researching, partnering and tested software from several vendors identifying strengths and weaknesses, compared to the value add. After implementing these changes continued researching other systems which interfaced with the primary system information gathering and information regarding the status of the implementation about the firm in real time with preloaded frequently asked questions and responses. Evolved into being a Client Relations contact for clients regarding issues or items that would surface within the application(s).IT Infrastructure review and recommendationsApplications Manager Management of communicationsMaintenance and ensuring standard naming conventions of documents

Miami, Florida

Focusing on the people's side of change, including changes to business processes, IT infrastructure, systems, and technology. Primary responsibility of creating and implementing through the review, request to modify, change or reject to ensure readiness. Reviewing that changes are within service level agreements and service change windows by applying change management strategies and plans. Working through layers of the organization to ensure success. Supporting the project teams in integrating change management activities into their project plans. Planning work with project teams to complete change management assessments and find needed strategy and change management activities; goal to support adoption of the changesWorking to design, develop, deliver, and manage communications to both employees and customersWorking with project teams and vendors to supply input, document training needs and support the design and delivery of training programsRecommending to leadership overall strategies with a focus on showing, analyzing, and preparing risk mitigation tactics; including tracking and reporting issues and reporting on metrics to measure change progressCreating actionable deliverables for the four layers of Change Management: Release, Implementation, Acceptance, Issues Identification and Resolution ManagementUtilizing a forward looking with an integrated approachOrganizing planning strategies and tacticsProblem solving and root cause identification skills (RCA)Working at all levels in an organizationWorking collaboratively with and through othersForming with project management approaches, tools, and phases of the project lifecycleCoordinating with large-scale organizational change efforts

Boca Raton, Fl

• Accountable for vision, prioritization, planning & management for the platforms & applications• Compliance & Adherence of the application support of release & change management guidelines

Coral Springs, Fl

Daily review and monitoring of all critical path application systems to ensure there are no negative impacts to Interchange qualifications, front end authorizations, merchant billing processing and data repositories and addressing all daily merchant and business related issues. Identify root cause and assist with the resolution of issues which result in interchange loss to either FirstData or our merchants, as well as adverse impacts to merchant billing, authorization related, data integrity items and Card brand related items. • Conducted impact assessments with involved in the major bi-annual card brands as well as the minor off releases that were required to maintain compliance with the major card brands. These would be reviewed and confirmed to be true to the implementation plan• Provided detailed test scripts to be provide to the development teams for them to follow reviewing their test cases would provide both positive and negative results ensuring the changes were functioning as required• Identified during the walk thru meetings of all installation timeframes: start, go / no-go scenarios, drop-dead times and back out plans. • Worked as one of 5 instrumental decision makes for the coordination of the day of install direction and proceed / back out decisions were made in accordance with the implementation plan• Reviewed all business project requirements. • During off brand releases worked with various IT groups ensuring all documented procedures regarding change policies, SOX policies were adhered to during the release. • Proving Audit MAPS which were discovered to senior leadership with the documentation of the resulting audits and needed actions to correct the issues for future results. Following up with the issues to ensure technologies made the necessary corrections required• Worked with External Auditors to provide necessary information and documentation were provided for their review

Plantation, Fl

Primary liaison Manger between American Express Business Partners and American Express Technologies for Salt Lake City and back up support for campuses located in Greensboro and Phoenix. Authority to escalate problem status and require the initiation of Technology problem resolution conference calls to facilitate service restoration. Position is on-call, 24x7. Partner with the business and technology groups to ensure that development and maintenance projects meet the Business’s requirements and implementations are completed during a timeframe that will provide the least amount of impact to the Business. Provide planned and unplanned outage communications to the Business Partners, Technology Partners and the Technologies Help Desk. Consult with Business Partners to analyze and streamline systems and operations to increase productivity, quality and efficiency.

Plantation, Fl

Supported software changes to AXIOM, XNET, and XPTR platforms. Coordinated and managed changes to above-listed applications globally. Ensured adherence to change policy, SOX policies, and new Audit MAPS which had been identified. Maintained user access lists and reports. Coded schedule changes as required to JOBTRAC (CA-7). Monitored Managenow queues for problem records and provided resolution. Routine technical support.• Acted as team liaison for communication on all changes required to keep within vendor contract • Participated in XPTR 4.2 upgrade to Latin America, Australia, and US regions • Support analyst for Global XNET Rollout• Created System naming standard for all datasets across global regions

Miramar, Fl

Transitioned to IBM Global Services due to the American Express technology outsourcing agreement. Worked closely with the American Express business units during the initial transition of Technology Services over to IBM. Ensured high customer satisfaction and minimal business impacts while implementing the new processes and procedures. Responsible for change management support regarding software changes to Mainframe and Internet. Coordinate and manage changes to all applications for the Global US Markets. Ensure adherence to change policy including change windows, and lead times. Screen changes for accurate implementation and fallback instructions. Code schedule changes as required to JOBTRAC. Monitor INFOMAN queues for problem records and provide resolution to the records. Ensure fallback plans are tested and all approvals have been obtained prior to all planned changes. Assist in the development of training strategies for Change Analysts and routine technical support.

Miramar, Fl

Responsible for change management support regarding software changes to Mainframe and Internet. Coordinate and manage changes to all applications for the Global US Markets. Ensure adherence to change policy including change windows, and lead times. Screen changes for accurate implementation and fallback instructions. Code schedule changes as required to JOBTRAC. Monitor INFOMAN queues for problem records and provide resolution to the records. Ensure fallback plans are tested and all approvals have been obtained prior to all planned changes. Assist in the development of training strategies for Change Analysts and routine technical support.

Plantation, Fl

Provided prompt, efficient handling of inquiries from customers. Investigations included inquiries on company service, billing statements/discrepancies, payment issues, and general inquiries. Achieved Superior Status for Quality Awards two consecutive quarters for Cardmember assistance (Apr-Jun97 and Jul-Sept97). Learned and operated Axiom software. Installed new software upgrades for 150 users. Operated microfilm recover equipment. Assisted team members and other team leaders with production questions.