David Rush Email & Phone Number

South Eastern, Florida

• Overall & repetitive job responsibilities
• Manage & mentor change management personnel & associated project team members.
• Drive organizational effectiveness & business process project accountability.
• Oversee project prioritization, stakeholder collaboration, methods & process justification.
• Provide change management input to finance & risk management areas.
• Extensive technical change management coupled with project leadership experience.

Coral Gables, Florida, United States

Focusing on Service Level Agreements (Service Windows) were adhered to by reviewing the changes and applying information regarding the approval, modification needed and approval or denial of the change. Ensuring the change was within the identified change window. Ensured the readiness by researching, partnering and tested software from several vendors.

Miami, Florida

Focusing on the people's side of change, including changes to business processes, IT infrastructure, systems, and technology. Primary responsibility of creating and implementing through the review, request to modify, change or reject to ensure readiness. Reviewing that changes are within service level agreements and service change windows by applying.

Boca Raton, FL

• Accountable for vision, prioritization, planning & management for the platforms & applications
• Compliance & Adherence of the application support of release & change management guidelines

Coral Springs, FL

• Daily review and monitoring of all critical path application systems to ensure there are no negative impacts to Interchange qualifications, front end authorizations, merchant billing processing and data repositories.
• Conducted impact assessments with involved in the major bi-annual card brands as well as the minor off releases that were required to maintain compliance with the major card brands. These would be reviewed and.
• Provided detailed test scripts to be provide to the development teams for them to follow reviewing their test cases would provide both positive and negative results ensuring the changes were functioning as required
• Identified during the walk thru meetings of all installation timeframes: start, go / no-go scenarios, drop-dead times and back out plans.
• Worked as one of 5 instrumental decision makes for the coordination of the day of install direction and proceed / back out decisions were made in accordance with the implementation plan
• Reviewed all business project requirements.

Plantation, FL

Primary liaison Manger between American Express Business Partners and American Express Technologies for Salt Lake City and back up support for campuses located in Greensboro and Phoenix. Authority to escalate problem status and require the initiation of Technology problem resolution conference calls to facilitate service restoration. Position is on-call.

Plantation, FL

• Supported software changes to AXIOM, XNET, and XPTR platforms. Coordinated and managed changes to above-listed applications globally. Ensured adherence to change policy, SOX policies, and new Audit MAPS which had been.
• Acted as team liaison for communication on all changes required to keep within vendor contract
• Participated in XPTR 4.2 upgrade to Latin America, Australia, and US regions
• Support analyst for Global XNET Rollout
• Created System naming standard for all datasets across global regions

Miramar, FL

Transitioned to IBM Global Services due to the American Express technology outsourcing agreement. Worked closely with the American Express business units during the initial transition of Technology Services over to IBM. Ensured high customer satisfaction and minimal business impacts while implementing the new processes and procedures. Responsible for.

Miramar, FL

Responsible for change management support regarding software changes to Mainframe and Internet. Coordinate and manage changes to all applications for the Global US Markets. Ensure adherence to change policy including change windows, and lead times. Screen changes for accurate implementation and fallback instructions. Code schedule changes as required to.

Plantation, FL

Provided prompt, efficient handling of inquiries from customers. Investigations included inquiries on company service, billing statements/discrepancies, payment issues, and general inquiries. Achieved Superior Status for Quality Awards two consecutive quarters for Cardmember assistance (Apr-Jun97 and Jul-Sept97). Learned and operated Axiom software..