David Jablonski Email & Phone Number

Alpharetta, Georgia, United States

Remote support for Intraoral scanner model 3600,3700,3800 software and hardware.

Marietta

- Remote support for Carestream Hardware and Software products. - This includes but not limited to installation, setup and training endusers on Intraoral and Extraoral Radiography products. - Ensuring compatibility with Windows updates including Windows 8 and 10. - Resolving IP conflicts between office networks and networked intraoral camera - Install of Carestream imaging software including server and workstations - Training of National Service Providers on Extraoral Scanners - Training of new employees on all daily processes and all hardware and software supported. - Leader of Digital Camera Support and Subject Matter Expert - Expert Support and "go to" for everything related to Digital cameras sold by Carestream including Kodak and Canon cameras- Team Knowledge Base Representative - Trained teammates and created documents to help transfer from Knowledgebase to AskMe pages application- Selected to be part of a small team that redesigned Clientele, software used every day by our technicians to log calls Skills- Working knowledge of Windows 7 and10- Proficient in MS Word and Excel- Daily troubleshooting includes navigating Windows files and registry as well as conflicts with Antivirus and Firewalls- Working knowledge of Bomgar remote support software - Daily use of Bomgar software to remotely connect to enduser computers to provide support

Marietta

Remote technical support for IBM proprietary equipment including desktop computers, printers, scanners and, keyboards

Marietta, Georgia

- Personnel manager within IBM - managed multiple groups with over 50 remote technicians- duties included staffing, training and ensuring projects were completed to strict IBM standards- ensured payroll was submitted in a timely manner- lead team informational meetings

Ba, English

BA in English

Network Specialist

Studied A+ and Network + certification classes.