Responsible for the daily operations of all national stores (21);Responsible for arranging and providing training to individuals at all levels within the organization;Identifying new locations for stores and total operations involved in setting up and opening of stores;Part of the recruitment team for the organization;Reporting directly to the MD / CEO of the organization;Responsible for implementing strategic goals across all levels in the organization.

• Responsible for all aspects of daily branch operations (9 branches countrywide) • Ensuring that branch targets and objectives are met (stocktakes, variances, sales, customer service levels etc)• Develop and maintain good relationships with customers and employees • Rendering advice, leadership and support to branch managers and sales personnel • Planning and management of sales strategy per branch • Monitoring and achievement of goals, profit, sales and target margins • Generating new business • Identification and solving of customer complaints and queries – particularly escalated complaints and queries • Audits • Regular review of branch procedures • Determining procedure loopholes and adjusting procedures accordingly • Training and development of staff at branch level • Applying disciplinary procedures when required • Conducting disciplinary hearings (I possess knowledge of roles as both the chairman as well as the instigator and the processes these roles are subject to)• Conducting training needs analysis • Development of training material (videos, instruction manuals and leadership)• Presentation of training • Conducting of training on company procedures and policies• Evaluation of branch and staff management performance • Create a visible presence in the community

• Travelled to branches nationwide, to do monthly stock takes • Counted stock and reconciled with the quantities on the database• Pulled stock cards and discussed variances with branch managers to determine stock loss causes • Built cases using stock cards in the event of stock losses • Laid charges and appeared in disciplinary hearings using evidence gathered during stock takes • Liaised with all locations that could influence stock levels and determined the causes of the variances

• Opened and closed the branch daily • Extensive customer liaison • Dealt with customer complaints and queries • Generated quotes • Regular customer follow ups • Ordered stock • Managed stock levels and implemented stock control systems • Management of staff 3 – 5 reportees depending on the branch size.• Delegation of tasks to staff members and ensuring that targets are communicated and reached • Implementation of disciplinary action when required • Handled the branch float and petty cash • Daily cash ups and banking • Management reporting

• Received stock• Checked and booked out stock • Picked and packed of stock • Loaded trucks and ensured timeous delivery of stock to branches nationwide • Merchandising of stock • Regular stock takes and stock control • Reconciled stock variances • Data capturing • Received machines for repair and assessed damage• Minor machine repairs where possible• Sourced external contractors for more complex machine repairs• Dealt with customer complaints and queries• Assisted with sales of Adendorff stock