David Jacobs Email & Phone Number

35 years’ experience in the automotive field. Self-motivated professional and customer oriented with cross-functional expertise in technical and managerial duties. Trained on Reynolds & Reynolds, Mitchell, ADP and Autosoft computer programs. Experience training in Hummer, Chevrolet, Pontiac, Buick, GMC and Cadillac.Roy Foss Motors Ltd - Service Manager 01/2018 - Current • Monitored product quality and communicated necessary improvements to the Service Department• Met with key customers to discuss service needs and develop effective and practical solutions.• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.• Oversaw team of service professionals focused on CSI• Hired and trained new Service Consultants to improve efficiency of department and cultivate productive work atmosphere.• Reduced poor quality CSI ratings by 3% by fulfilling customers expectations and coaching Service ConsultantsRoy Foss Motors Ltd - Service Consultant Thornhill, ON • 03/2008 - 01/2018 • Provided information about service procedures and expected timelines.• Discussed options with clients and determined appropriate plans.• Documented changes to customer accounts, including payment details and personal information.• Conferred with customers about concerns with products or services to resolve problems• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.• Handled high-volume paperwork and collaborated with Warranty Administrator• Effective liaison between customers and internal departments.• Built long-term, loyal customer relations by providing top-notch Sweeney Buick Pontiac GMC - Service Consultant Youngstown, OH • 11/2006 - 03/2007 Stupka Motors - Service Consultant Hermitage, PA • 12/2005 - 11/2006 Coats Car Care - Service Manager Niles, OH • 04/2005 - 11/2005 Greenwood Chevrolet and Hummer - Service Consultant/Service Manager Youngstown, OH • 05/1998 - 04/2005 Jim Pace Chevrolet - Service Consultant/Service Manager Niles, OH • 07/1995 - 05/1998 Apostolakis Honda - Technician Cortland, OH • 03/1992 - 07/1995 Jim Pace Pontiac - Technician Niles, OH • 05/1988 - 03/1992 Fred Martin Ford and Mercedes-Benz - Technician Youngstown, OH • 09/1986 - 05/1988

Listed skills include Management, Team Building, Customer Service, Problem Solving, and 1 others.

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  Service Manager

  Roy Foss

  Mar 2008 - Present