In this role, I had overall responsibility for all IS&T projects and program management, business analysis, technology requirements, strategy, roadmap, architecture, networks, support, team management and budgets as well as managing IT risk, security, suppliers and contracts. I successfully led multiple digital transformation and change management initiatives across office, financial, supply chain, ecommerce and store operational environments.I initiated the development and expansion of this role to include the IT Management of the Philippines, Guam and Saipan and new brand Berluti. I also led the ICT contract negotiations for the ANZ group of LVMH companies; Louis Vuitton, Moet Hennessy, Berluti, LVMH Watches and Jewellery, LVMH Fashion, LVMH Perfumes and Cosmetics, Dior, Fendi, Chaumet and DFS.

During my employment, Sodexo Australia was part of the third largest outsourcing company in the world at the time – comprising 355,000 employees with turnover of $AU30 billion. I was the lead IS&T project manager in Australia reporting to the IS&T Director Australia & New Zealand. In this role I was responsible for the project management and senior business analysis of major IS&T initiatives undertaken throughout the company within Australia. This included leading Australia’s coordination with Sodexo Group IS&T in Paris for world-wide initiatives.My key achievements included the world-wide project management and development of new web based Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), financial and payroll systems. As part of this I have led international teams working across Australia, USA, Europe, Middle East, Africa and Asia.

Mowlem Asset Services was responsible for two major Australian companies facilities management services across Australia and was part of the global building and infrastructure firm Barclay Mowlem, later purchased by Laing O’Rourke.As Information Systems Analyst I was responsible for preparation of business cases and liaising with divisions in the roll-out of IS&T focused efficiency programs, automation and new systems in web environments and call centre support solutions.

- Management, performance monitoring and motivation of staff.- Set up of new call centre including recruitment, call centre fit out design, identifying and selecting IT and PABX (Phone) needs.- Development of all policies and procedures and setting of Service Level Agreements and Key Performance Indicators.- Responsible for Intranet design and content, database administration, and reporting on phone (PABX)statistics.

- Team Leader of 20 representatives from the 24x7 Internet Customer Network Support department.- Intranet Webmaster and database administration.- Interviewing & appointing new employees.- Performance monitoring and reviews.