David James Email & Phone Number

Sydney, New South Wales, Australia

In this role, I had overall responsibility for all IS&T projects and program management, business analysis, technology requirements, strategy, roadmap, architecture, networks, support, team management and budgets as well as managing IT risk, security, suppliers and contracts. I successfully led multiple digital transformation and change management.

During my employment, Sodexo Australia was part of the third largest outsourcing company in the world at the time – comprising 355,000 employees with turnover of $AU30 billion. I was the lead IS&T project manager in Australia reporting to the IS&T Director Australia & New Zealand. In this role I was responsible for the project management and senior.

Mowlem Asset Services was responsible for two major Australian companies facilities management services across Australia and was part of the global building and infrastructure firm Barclay Mowlem, later purchased by Laing O’Rourke.As Information Systems Analyst I was responsible for preparation of business cases and liaising with divisions in the roll-out.

- Management, performance monitoring and motivation of staff.- Set up of new call centre including recruitment, call centre fit out design, identifying and selecting IT and PABX (Phone) needs.- Development of all policies and procedures and setting of Service Level Agreements and Key Performance Indicators.- Responsible for Intranet design and content.

- Team Leader of 20 representatives from the 24x7 Internet Customer Network Support department.- Intranet Webmaster and database administration.- Interviewing & appointing new employees.- Performance monitoring and reviews.

Bachelor'S Degree, Computer Technology

Prince2 Project Management Practitioner Certification