● Supported the administration of the clearing procedure, which is a process of matching students with lower-than expected grades to institutions with available spaces.● Developed organizational skills such as multi-tasking, meeting deadlines, and task prioritization in a busy, high pressure office environment.● Managed applicant inquiries through coordinating the departmental Outlook inbox and subsequently composed appropriate sensitive correspondence to applicants in relation to the admissions process.● Reviewed student applications and transcripts from various parts of the globe to ensure accuracy and validity.● Worked autonomously by being responsible for clearing form submissions and also regularly working remotely.● Utilised Lancaster University admissions databases such as LUSI (Lancaster University Student Information) , Excel spreadsheets and UGA (Undergraduate Admissions system).

● Gained useful office and administrative skills through collecting customer information and inputting it into a digital system, printing and filing information to keep as paper copies and creating posters and notices to be placed on site.● Customer facing position, which developed soft skills such as answering phone calls, taking payments from customers and responding to emails, all in a friendly and professional manner.● Developed tactful and professional communication through managing complex customer requirements. ● Implemented and designed a map of all caravans in storage so that they can be located quickly by customers.

Seasonal Position● Strong interpersonal and communication skills developed through, greeting and signing in guests, briefing large groups, as well as coaching and encouraging nervous participants.● Diligence and consistency are required through completing checks on harnesses and equipment, attaching and detaching guests from activities, setting up climbing related apparatus.● High-intensity workspace required strong adaptability and teamwork skills in order to manage weather, guest ability and staffing levels. ● Received commendations and recognition for good customer satisfaction. As well as for teamwork when short staffed.

Ad Hoc Work● Organisation skills and attention to detail were required to maintain the sports facilities through frequent maintenance checks as well as the cleaning of both wet and dry areas. ● Lifeguard duties demanded attentiveness and communication skills in order to try and prevent and or respond to emergencies. ● Certificated knowledge of first aid was essential as well as to be competent under pressure. ● Developed customer communication skills further by giving tours around the facility to prospective students and their families. ● Helped direct and supervise participants of events taking place at the sports centre