Technical Support Specialist
Current
Norcross, Georgia, United States
- Utilize Mobile Device Managements (AirWatch, Afaria, SOTI, Citrix and MaaS360)
- Follow troubleshooting steps for various issues via the center’s Runbook
- Identify customers’ needs, clarify information, and provide solutions and/or alternatives
- Utilize iTrac360(Active Directory) to look up all devices
- Troubleshoot many different types of devices(iPads, iPod, iPhone’s, scan guns and Samsung tabletsetc.)
- Interact with different companies for technical issues