David Jeff Email & Phone Number

Norcross, Georgia, United States

• Utilize Mobile Device Managements (AirWatch, Afaria, SOTI, Citrix and MaaS360)• Follow troubleshooting steps for various issues via the center’s Runbook• Identify customers’ needs, clarify information, and provide solutions and/or alternatives• Utilize iTrac360(Active Directory) to look up all devices• Troubleshoot many different types of devices(iPads, iPod, iPhone’s, scan guns and Samsung tabletsetc.)• Interact with different companies for technical issues• Reinstall appropriate software for each company as in dropping kiosks and uploading applications• Attend training/educational opportunities to improve knowledge and performance level• Meet personal/team quantitative and qualitative targets• Use service now for ticketing purposes• Set priorities and manage time effectively• Identify and escalate issues to supervisors• Document all call information according to SOP• Recognize, document, and alert the management team to trends in customer calls• Follow up customer calls where necessary

Northlake, Texas, United States

• Prepared products for domestic and international shipping• Maintained work supplies and inventory to ensure products are available and shipped to customers ina timely manner• Packed and shipped fragile/high priced assets using “instapak” spray• Checked merchandise to ensure that it conforms to pack list• Managed general daily shipping task• Maintained a safe and productive environment

Norcross, Georgia, United States

• Managed project execution to ensure adherence to budget, schedule and scope• Prepared project status reports by collecting, analyzing and summarizing information and trends• Established and executed a projects communication plan• Initiated, reviewed and approved modifications to project plans• Monitored and tracked project milestones and deliverables• Conferred with project personnel to identify and resolve problems• Monitored the performance of project team members, provide and documented performancefeedback• Submitted project deliverables, ensured adherence to quality standards

Atlanta, Georgia, United States

• Provide customer service by greeting and assisting customers and responding to customers inquiriesand complaints• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, orin performing services for customers• Monitored sale activities to ensure that the customers received satisfactory service and quality goods• Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firingworkers when appropriate• Assigned employees to specific duties• Examined merchandise to ensure that it is correctly priced and displayed as advertised• Planned and prepared work schedules and kept records of employees work schedules and time cards• Established and implemented policies, goals, objectives and procedures for the department