> Cloud Adoption with customers with Microsoft Endpoint cloud features MDM and MAM.> Share ideas, insights, and technical input with customers using a working knowledge of specific Microsoft architecture.> Identify issues and advise customers to operate and optimize performance in accordance with Microsoft best practices for Endpoint Management and Security.> Mentoring on Intune features and different scenarios for Endpoint Administration, Windows Autopilot features and different provisioning scenarios, MD Antivirus, MDE scenarios and Windows 365 scenarios for customers.> Coaching interns, vendors and CSA Jr on technical, operational excellence and career development topics> Support research projects and contribute to scoping surveys for customers to assess potential intellectual property (IP) needs or process changes.> Leading Mexico and LATAM (non-Brazil) Endpoint Management team for initiatives, projects, and technical help with peers inside Microsoft.> Leader for specific contracts for Microsoft Premier, including relationship with customers and members of Microsoft teams. Technologies: Intune, Windows Autopilot, Windows 365, Microsoft Defender Antivirus, Microsoft Defender for Endpoint, Windows Update for Business, Cloud Management Gateway, Co – Management, Delivery Optimization, PowerShell, Power Bi, Azure Active Directory, Conditional Access

> Mentoring customers on SCCM / MECM features and hierarchy recommendations.> Support research projects and contribute to scoping surveys for customers to assess potential intellectual property (IP) needs or process changes.> Influences positive customer outcomes and provides positive customer experience by generating actionable insights through customer feedback, identifying the drivers of satisfaction and dissatisfaction, determining the root cause, and establishing recovery actions to improve experiences.> Leading Mexico and LATAM (non-Brazil) Endpoint Management team for initiatives, projects, and technical help with peers inside Microsoft.> Leader for specific contracts for Microsoft Premier, including relationship with customers and members of Microsoft teams. > Coaching vendors and CE Jr on technical development topicsTechnologies: Intune, System Center Configuration Manager, Microsoft Endpoint Configuration Manager, PowerShell, SQL Server (Basic installation and health, queries) SQL Reporting Services (Custom Reports), Power BI, Cloud Management Gateway, Co - Management.

> Mentoring customers on SCCM / MECM features and hierarchy recommendations.> Support research projects and contribute to scoping surveys for customers to assess potential intellectual property (IP) needs or process changes.> Influences positive customer outcomes and provides positive customer experience by generating actionable insights through customer feedback, identifying the drivers of satisfaction and dissatisfaction, determining the root cause, and establishing recovery actions to improve experiences.

> Mentoring customers on SCCM / MECM features and hierarchy recommendations.> Support research projects and contribute to scoping surveys for customers to assess potential intellectual property (IP) needs or process changes.> Influences positive customer outcomes and provides positive customer experience by generating actionable insights through customer feedback, identifying the drivers of satisfaction and dissatisfaction, determining the root cause, and establishing recovery actions to improve experiences.

> Architect for customers design and Implementing SCCM hierarchies.> Architect for customers design and Implementation for SCOM hierarchies.> Helping customers with their migrations to Office 365 from on-premises solutions like Lotus or Microsoft ExchangeTechnologies: SCCM, SCOM, Office 365, Windows Server

> Technical Leader for Microsoft Infrastructure projects in charge of 8 people inside the area.> Present implementation proposals with clients, as well as follow-up on projects.> Follow-up to multiple projects on customers> Helping the organization with partners, suppliers, and customers relationships.Technologies: System Center Configuration Manager, System Center Operations Manager, System Center Virtual Machine Manager, Hyper-V