David John Seda Email & Phone Number

Working on projects for our clients. Projects include, but are limited to, the following:- Data migration to SharePoint.- SharePoint intranet design and implementation.- Setup, migration to, and implementation of Azure AD and Intune.- Setup, migration to, and implementation of Cytracom phone systems.- Setup and implementation of Exclaimer.- Setup and implementation of Printer Logic.In addition to project work, also responsible for troubleshooting tier 3 escalated tickets.

• All responsibilities of a Help Desk Support Technician.• Supervisory duties, including: o Assisting with the hiring and onboarding of new Service Desk Technicians. o Managing the Service Desk ticket queues and seeing that all assigned tickets are being addressed properly. o Reviewing and approving the time sheet for each Service Desk Technician. o Assisting Service Desk Technicians with their tickets when needed. o Conducting a “Quality Check” on all New User setups and Terminations for all clients. o Managing documentation system and accounts within. o Facilitating training for Service Desk Technicians. o Conducted yearly reviews for each Service Desk Technician.• Spearheaded migration project from SLACK to MS Teams.• Assisting the Service Manager with any additional tasks as needed.

• Resolving Tier 1 and Tier 2 client and internal tickets in an efficient manner and in accordance with client and corporate SLA guidelines.• Provided technical support and resolved problems to the end user satisfaction.• Creating clear and concise documentation of all work performed for each ticket.• Knowing all product and service offerings and how to manage them.• Troubleshooting and resolving issues with LAN, WAN, Firewall, Server, and other related systems.• Facilitating New User creations and terminations based on each client’s standards.• Maintaining up to date system documentation of client environments.• Answering general IT-related questions for end users.• Spearheaded migration to new documentation system (IT Glue).

Yonkers, New York

• Provided onsite and remote response to Service Tickets as assigned by Dispatch.• Provided technical support and resolved problems to the end user satisfaction.• Installed, modified, and repaired software applications and hardware devices.• Would troubleshoot and resolve issues with LAN, WAN, Firewall, Server, and other related systems.• Setup and configured mobile devices for users.• Facilitated New User creations and terminations based on each client’s standards.• Answered general IT-related questions for end users.• Created clear and concise documentation of all work performed as it occurred.• Maintained up to date system documentation of client environments.• Became the primary tech for assigned clients.• Assumed ownership of tickets escalated from Help Desk.

Hackensack, Nj

- o Assisting the Director of Technology and vendors in the migration of an Active Directory for an organization of over 750 employees spanning 25 sites in 3 counties.o The ordering, distribution, and maintenance of mobile devices such as, tablets, laptops, and smart phones.o Managing an Avaya and a Ring Central phone system.• Creating user accounts, rules, user rights, call groups, auto attendants, and provisioning ATA devices.o Maintaining an inventory using the WASP Asset Management software.• Oversees the implementation and maintenance of all technology for the Main Office and six remote sites in the Bergen County area. These sites include schools, residential housing, and administrative offices.• Maintains employee’s workstations:o Computer set upo Solving hardware and software issues• Creates and maintaines Active Directory and Exchange email accounts for about 550 employees. • Assisted in setting up all workstations for a newly acquired Head Start school district including the installation of software, installation of printers, and configuration of a new Ring Central phone system.• Website development, maintenance, and troubleshooting by utilizing HTML, CSS, JavaScript, PHP, WordPress, and Adobe products.

Calculated hours for over 20 employees, preparing electronic documents and submitting them to the corporate office for payroll. This process included the use of Microsoft Excel.Responded to customer inquiries and complaints, handling them in a courteous manner and resolving them in a timely manner to achieve the utmost customer satisfaction.Generation of reports: store summary, sales, and day-end.

Kept accurate records of stock and sales, loss prevention, handling of petty cash.Hired and trained all employees and supervised their performances. Ensured that tasks were completed properly and efficiently.Kept the store fully stocked through the weekly ordering of merchandise from multiple distributors while making sure to stay within the allotted budget using a PAR system.

Associate'S Degree, Information Technology

Information Technology

Windows Active Directory