Thomas Marshall Email & Phone Number

Hyannis, Massachusetts, United States

Greater Orlando

Desktop Support for faculty, staff, and students at a private school.Immediate response to Spiceworks ticketing system transitioning to response escalation according to policies.Assist instructors with Hybrid Remote Learning Technologies including, Google Meet, Zoom, external cameras, external speakers, and connectivity to projectors and other.

Orlando, Florida, United States

Desktop Support for 3 separate locations in the Central Florida vicinity.New user set-up on laptops and desktops.Office 365 integration.Account creation locally and in Active Directory on Windows DC servers.Back-up creation, data recovery, and new imaging of WIN 7 PC's to WIN 10 and Mac OS.Connectivity to printers and scanners.Restored older Lanier Printer.

Kissimmee, FL

CTE instructor for dual enrollment students in the field of Heating, Ventilation, Air Conditioning, & Refrigeration.Developed standards based curriculum OCP’s (Occupation Completion Points) that aligned with the State Standards and synchronized them with the textbooks. Provided hard copies of the curriculum to each student and worked at teaching the 5.

Orlando, Florida Area

Subcontractor responsible for upgrading client computers from Windows 7 to Windows 10 operating system.Contact clients individually to determine what applications and data they would need to perform their duties properly.Would then add needed applications to newly re-imaged computers.Next I would scheduled a time with clients to backup their old computer.

Sanford, FL

Fielded client computer, server, software, networking, and printer issues in the Central Florida region and rapidly worked towards resolutions.Proactively monitored an anti-virus Remote Access (RA) server with over 200 systems that were kept up to date and without ransomware. Maximized my troubleshooting skills pertaining to system hardware and software.

Discovery Intermediate School Poinciana, FL

Trusted with overseeing computers, servers, printers, projectors, smart boards,and audio-video devices on a school campus with 100+ faculty plus students.Enhanced inventory control of all checked out staff laptops along with tracking all devices on campus.Overhauled two large computer labs to working order for compliance with state based testing and.

Kissimmee, FL

Rapid response to emergency calls from schools and facilities with a prioritized list of service calls according to needs.Consistently provided maintenance on equipment and proactively replaced failing parts to ensure optimal system performance.Always thoroughly reported all work completed including location, time, and parts used for billing and.

Bachelor'S Degree, Information Technology Security

Associate Of Arts (A.A.), Information Technology, 3.88

Hvac Mechanic, Heating, Ventilation, Air Conditioning And Refrigeration Engineering Technology/Technician