I am a well-seasoned C-suite executive adept at propelling efficiency and profitability through calculated initiatives and cutting-edge technology. My expertise in implementing global enterprise resource planning (ERP) SaaS systems, enhancing supply chain management, and leading large teams allows me to achieve remarkable top-line progress. I seek to leverage expertise in a dynamic role shaping a company and its leaders.An excellent problem-solver who brings value to organizations by:• Enhancing operational effectiveness through strategic process improvements and innovative technology solutions.• Leading successful global ERP SaaS implementations, optimizing business systems, and driving substantial cost savings.• Introducing advanced technologies to streamline processes, improve efficiency, and foster continuous innovation and improvement.Signature AccomplishmentsGlobal Tecsys ERP SaaS Upgrade Project at Rolf C. Hagen (USA) Corp: Led a 29-month global ERP SaaS upgrade for 1,500 employees across multiple countries, resulting in savings of over $3M.Opened Hong Kong-based Hagen Pets Trading Ltd: Established a global purchasing unit and a 3PL consolidated warehouse in Hong Kong, optimizing international logistics, increasing first-year sales to $17.18M, and reducing handling costs.Management Operating System Implementation at World Color (Quebecor World Printing): Designed and implemented a system that improved total press downtime by 24.3%, increased press speeds by 6%, decreased waste by 9%, and boosted overall pressroom productivity by 4.8%.Languages: Bi-lingual in French and EnglishCore CompetenciesHard Skills: Global Business Operations Management, Supply Chain Management, Project Management, Warehouse Management, Digital Transformation, Change Management, Data Analysis, Sales Management, Strategic Planning, Continuous Improvement, P&L, Budgeting, Forecasting, Omni-Channel, Operational ExcellenceSoft Skills: Strategic Leadership, Team Building, Executive Management, Coaching, Empowering, Analytical Problem Solving, Customer Service, Strategic Thinking, Problem-Solving, Communication, Adaptability, Decision-Making, Negotiations, Cultural AwarenessTechnologies Acumen: Systems: Tecsys EliteSeries v7.2.2M WMS/DMS/TMS, Tecsys EliteSeries SaaS v9.9.1, Salesforce Software & Applications: Supply Chain Management (SCM) Software, Business Intelligence (BI) Software, Customer Relationship Management (CRM) Software, ERP System Implementations, IBM Cognos Analytics v6.0, Microsoft Office 365: Word, Excel, PowerPoint, SharePoint, Teams
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Chief Operating OfficerRolf C. Hagen (Usa) Corp. Jan 2013 - Jan 2024Mansfield, Massachusetts, United StatesManaged three separate sites, setting actionable business goals for over 180 employees, and clearly defining key performance indicators (KPIs) to measure business effectiveness and efficiency. Full P&L responsibility for a $150M business, involving detailed budgeting, capital planning, and accurate forecasting to establish reasonable EBITDA and revenue goals. Oversaw the e-commerce and digital consumer business, including Direct-to-Consumer (DTC), Amazon, Omni-Channel, and Marketplace.KEY SKILLS: leadership, team management, strategic planning and execution, project management, e-commerce and digital strategy, continuous improvement, operational efficiencySELECT ACHIEVEMENTS• Reached a remarkable 78.5% growth in top-line sales.• Led the successful execution of a SaaS ERP upgrade across four countries, demonstrating the ability to lead large organizational transformations and the capacity to communicate complex strategies.• Served as project manager for a 205K sq ft warehouse build, including implementing a mobile robotics automation fulfillment solution which expanded capacity by 50%, reduced operating costs by 45%, and labor costs by 25.4%.• Implemented an inventory reduction program, reducing SKUs by 2,671 worth $4.8M.• Selected as a member of the Petco Advisory Board due to deep industry knowledge, facilitating insightful and effective guidance.• Designed a management operating system (MOS) dedicated to implementing a continuous improvement mindset, resulting in an 11.3% increase in efficiency after six months. -
Executive Vice PresidentRolf C. Hagen Inc. Jun 2003 - Jan 2013Montreal, Quebec, CanadaOversaw the global ERP installation across six countries: Canada, the US, Germany, France, the UK, and Hong Kong. Managed 500 direct and indirect reports and a $150M budget.KEY SKILLS: innovative problem-solving, project leadership, supply chain optimization, strategic real estate management, international logistics management.SELECT ACHIEVEMENTS• Promoted to EVP due to a history of solving complex business challenges and delivering successful projects.• Re-engineered the inbound flow of goods, reducing lead times by 4.5% and achieving cost savings of $1.3M.• Designed and executed an innovative Canadian real estate strategy, consolidating buildings by four, which increased capacity and improved service levels by 12%.• Opened Hong Kong-based Hagen Pets Trading Ltd. with a 3PL consolidation warehouse in Hong Kong, optimizing international logistics and reducing handling costs. -
Plant ManagerQuebecor World Printing Mar 2000 - Jun 2003Aurora, Ontario, CanadaCharged with designing a comprehensive management operating system (MOS) for Canada's largest commercial printing company, incorporating daily operating reports, Pareto analysis tools, visibility management, and daily safety analysis. Conducted a full review of the 23 European French operational facilities. Managed 500+ non-unionized employees.KEY SKILLS: operational efficiency, employee management, process improvement, analytical reporting, international auditsSELECT ACHIEVEMENTS• Implemented a MOS resulting in a 24.3% improvement in total press downtime, a 6% increase in press speeds, a 9% decrease in waste, and an overall pressroom productivity increase of 4.8%.• Selected by head office to conduct a full review of the European French operations, leading to a formal job offer as VP of Manufacturing Europe. Turned down the offer to accept the EVP position at Rolf Hagen Inc. -
Senior Project ManagerCarpedia International Mar 1998 - Mar 2000Oakville, Ontario, CanadaManagement consulting firm specializing in performance management, throughput improvement, and financial improvement. A hands-on approach to change management and process improvement. -
Project ManagerUsc Consulting Group Jan 1994 - Mar 1998Mississauga, Ontario, CanadaU.S. based operations management and process improvement firm specializing in Management Operating System implementations.
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Thomas Marshall's current role is Senior Operations Management Executive | Strategic Visionary | Resilient Executive Driving Growth & Innovation.
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