Experienced Department Manager with a proven track record of leading high-performance teams in the field of Operating Systems Engineering. Specialized in managing diverse teams supporting Linux, Unix, IMB i, and Windows Server operating systems across on-premise and cloud environments such as AWS and Azure. Additionally, responsible for overseeing Infrastructure Engineering teams dedicated to VmWare and IBM Power platforms.Key Accomplishments:Successfully managed and coordinated cross-functional teams supporting a range of operating systems, ensuring seamless integration and optimal performance.Led teams in designing, implementing, and maintaining Linux, Unix, IMB i, and Windows Server environments both on-premise and in the cloud, demonstrating adaptability to evolving technological landscapes.Provided strategic direction for Infrastructure Engineering teams focused on VmWare and IBM Power platforms, optimizing virtualization solutions for enhanced efficiency.Implemented and maintained 24/7 operations support teams, ensuring continuous server support and minimizing downtime.Skills:Team Leadership and DevelopmentOperating Systems Management (Linux, Unix, IMB i, Windows Server)Cloud Computing (AWS, Azure)Infrastructure Engineering (VmWare, IBM Power)Strategic Planning and Execution24/7 Operations Support

Dynamic and results-oriented Senior Manager with a proven track record leading high-performance teams in the realm of Linux, Unix, IBMi, and Windows Server Operating System (O/S) Engineering. Recognized for expertise in overseeing the complete lifecycle of operating systems, from design conceptualization through successful implementation and ongoing operational excellence.Key Accomplishments:Spearheaded and directed cross-functional teams responsible for the Design, Build, and Run phases of Linux, Unix, IBMi, and Windows Server operating systems, ensuring seamless integration and optimal performance.Demonstrated leadership in aligning engineering efforts with organizational objectives, resulting in enhanced system reliability, scalability, and security across diverse operating environments.Implemented innovative strategies to streamline processes, reducing time-to-market for new operating system releases and updates.Fostered a culture of continuous improvement and knowledge sharing within the teams, resulting in increased efficiency, reduced downtime, and improved overall system performance.Established and maintained strong collaborative relationships with key stakeholders, including software developers, system administrators, and IT leadership, to drive successful project outcomes.Proven ability to manage complex projects, mitigate risks, and deliver results within established timelines and budgetary constraints.Skills and Expertise:Operating Systems: Linux, Unix, IBMi, Windows ServerTeam Leadership and DevelopmentProject Management and ExecutionSystem Design and ArchitectureProcess Optimization and EfficiencyStakeholder Collaboration and Relationship BuildingStrategic Planning and ImplementationBudgetary Oversight and Cost Control

The Technical Operations Manager position is responsible for providing 24x7 technical oversight to a team of system engineers, network engineers, and DBA’s to ensure the stability and supportability of managed hosting environments. The role is part managerial, part hands on, and 100% focused on customer satisfaction.Drive Crisis Management investigations for all critical events in customer environment.Create concise and accurate technical documentation for consumption throughout SAVVIS.Participate and collaborate with operations management teams to provide root-cause analysis for all client outages and failed changes in the environment.Establish standards and thresholds for monitoring and auditing to ensure stable and supportable operating infrastructures.Drive service improvements and efficiencies through the design and development of effective automation.Define the standards and documentation for the installation, configuration, and support of client applications.Review audit and performance results to facilitate proper capacity planning and service management.

Manage Windows Engineering Team consisting of Hosting Service Engineers and Technical Service Engineers in both the U.S. and Canada.

- Schedule all workflow throughout production process. - Order all consumables and maintain inventory levels.- Coordinate any outside services needed to complete production. - Oversaw installation and implementation of new equipment: Bourg twenty bin collator and booklet-maker Heidelberg 9110 with inline perfect binder- Responsible for estimating all in-house work and outsourcing of all sublet work.- Implemented and maintained Network Attached Storage solution. - Responsible for maintaining network based printing.

- Manage all aspects of production for: Digital Printing Department Offset Printing Department Bindery/Finishing Department- Schedule all workflow throughout production process. - Order all stock and other materials required for production of jobs.- Coordinate any outside services needed to complete production. - Developed a system for tracking production of jobs throughout facility with Filemaker.

- Responsible for calling on customers to help determine printing needs and how best to serve each individual customer. - Estimate job costs and presented proposals for printing jobs to customer. - Create job tickets and scheduled the production of these jobs. - Organize daily work schedules for three departments consisting of 15+ employees. - Develop job-tracking database with Filemaker, used to streamline flow of production.- Managed NT4.0 network and PBX phone system. Responsible for maintaining nightly backups and ensuring availability of network based storage appliance. - Provided end-user support for Windows and Macintosh desktop systems.