 Performing GAP analysis and engaging with clients during the software implementation phase. Writing Business Requirements documents and Functional Requirement Specifications. Conducting process improvement reviews and recommendations. Analyzed and identified business needs and provided cost-effective solutions that ensured efficiency and quality while satisfying customer requirements. Served as primary point-of-contact between clients and internal resources and communicated requirements and technical challenges in order to resolve outstanding issues. Created quality assurance test plans for software module upgrades. Conducting initial training sessions with end-users. Conducting configuration training sessions with client-side application administrators. Writing Sql queries, data mapping documents and data conversion processes. Authored technical documentation including, but not limited to, system requirements and specifications and user guides.

 Initial Setup and configuration of the TechShare.Court software application. Served as QA analyst for product enhancements and new product modules. Create business requirements documents for new installation projects.  Engaged with clients and provided software implementation consulting and process and procedural examinations. Served as primary point-of-contact between clients and internal resources and communicated requirements and technical challenges in order to resolve outstanding issues. Created quality assurance test plans for software module upgrades. Training Clients during the training phase of new installation projects. Writing Sql queries, data mapping documents and data conversion processes  Authored technical documentation including, but not limited to, system requirements and specifications and user guides.

 Creating Project Plans using the Agile Methodology.  Managing and monitoring project status through weekly status meeting with team members. Conducting regular status meetings with internal and external stakeholders. Documenting and incorporating modifications to existing project plans through change management. Conducting feasibility studies and recommending different software options to the client.  Conducting GAP analysis sessions. Writing Business Requirements Documents. Providing new software implementation consulting and process and procedural examinations. Analyzed and identified business needs and provided cost-effective solutions that ensured efficiency and quality while satisfying customer requirements. Served as primary point-of-contact between clients and internal resources and communicated requirements and technical challenges in order to resolve outstanding issues. Created quality assurance test plans and scripts for software module upgrades.

 Managing Client Expectations Hiring New Analysts New hire training Creating annual budgets Sales forecasting Team building Managing Sales team Performing project management duties on over 90 large, complex projects. Mentoring new managers and newly promoted senior analyst. Contributing to Strategic planning on all company wide sales initiatives, new product development initiatives, and internal organizational initiatives. Conducting semi-annual user conferences.

 Served as Level 2 support for proprietary applications ranging from accounting and payroll, Ad Valorem Tax Collection, websites, and Traffic Citation Collections, Property Sales and Seizures. Resolved accounting balancing issues, assisted with state audits, performed General Ledger maintenance for local government agencies. Implementing new client setup and configuration. Performing internal auditing. Performed troubleshooting activities for Windows OS, applications, and peripherals. Set-up new employees in Active Directory, and configured and deployed SQL server platforms. Facilitated client training sessions and developed related educational materials.

• Systems Administrator for Lawson financial application, Stratton Warren property inventory system, and KRONOS time keeping system. • Assigned end-user security access permissions to various departments• Responsible for the Installation of workstations on the network and troubleshooting hardware issues• Assisted Network administrator with troubleshooting various networking issues.• Upgraded servers and workstations with the latest Microsoft service packs • Upgraded end-users to the latest version of financial applications

• Creating general ledger journals• Verifying cash receipts journal entries• Reconciling bank statements for various benefit accounts and money market accounts.• Reconciling 401K contributions• Creating spreadsheets for special financial reports.• Preparing Daily Cash Flow Statements.• Balancing the General Ledger for month end closing process.• End of fiscal year closing entries