David Johnson Email & Phone Number

United States

Santa Monica

Westlake Village, Ca

Provided software configuration management and support for production releases. Translated business needs set by key stakeholders into software requirements. Analyzed customer inquiries and coordinated with various departments to resolve technical and operational issues. • Redesigned main content delivery platform to be operated with 50% less IT staff.• Executed over 200 code pushes and content releases for syndicated and tracking studies each year, generating over $100 million in revenue.• Led weekly syndicated meetings addressing all upcoming releases and open issues for studies approaching their release dates.• Created Business Process Maps to document current and future state process.• Developed dedicated site to allow clear communication between all research teams regarding release dates, preventing IT overload while increasing process efficiency. • Established tier one operations support system and handled all content platform help desk tickets.• Created research templates to expedite compilation of weekly usage and stat reports to business teams.• Authored written and graphic documentation to reflect Business and Functional requirements, Use Cases, and Activity Diagrams of platform and financial applications.• Completed training in Microstrategy in order to support PIN platform.• Defined User Administrator position to be single point of contact for all business teams throughout North America.• Designed internal user permission files, maintaining clear history of license obligations and user lists.• Integrated secondary manual process of loading content and users in event of failed automated loads.

Woodland Hills, Ca

Performed technical troubleshooting on both internal and external sites. Acted as primary technical contact for assigned accounts. Provided daily production assistance and QA support to site developers.• Improved process workflow for new product launches by implementing CRM tool, increasing business performance.• Identified functionality problem in ordering system affecting sales, resulting in more accurate checks and balances system.• Initiated protocol to minimize IP infringements of flagship product.

Beverly Hills, Ca

Monitored story development on in-house projects and communicated updates to company executives. Supplied written story coverage and breakdowns on all literary submissions. Composed comparison coverage and story notes on rewrites of developing projects.

Master’S Degree, Film Production And Screenwriting

Bachelor’S Degree, English And Film Studies