David Jon work email
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David Jon personal email
I specialise in transforming IT service operations to deliver business value through robust, stable, reliable and secure infrastructure. From leading and optimising service delivery and streamlining processes to driving operational efficiency within highly regulated environments, I apply ITIL frameworks to accomplish the organisation’s strategic and operational objectives.With a commitment to driving technical excellence and people development, I empower teams to demonstrate a collaborative spirit and achieve/exceed operational goals while demonstrating a meticulous eye for detail. Applying my direct, solutions-focused mindset enables me to listen, analyse, and implement sustainable improvements, balancing stakeholders' and service teams' requirements and realising long-term results.Through my career in IT service management, I have learned the following about myself:• I excel in fast-paced environments to steer continuous improvement while translating strategic goals into actionable service management frameworks to enhance performance.• I implement data-driven insights and analytics to facilitate decision-making, improve response times and steer meaningful organisational change.• I build and empower high-performing teams to pilot service excellence while mentoring leaders to maintain a sustainable talent pipeline.• I foster a collaborative work atmosphere, bridging the needs of technical and business teams to mitigate risks and optimise resource allocation.• I maintain a calm and focused demeanour when addressing crisis/critical incidents, especially in high-stakes security environments.• I continually refine my skills and explore emerging technologies, including deploying governance compliance and best practices to improve IT service delivery.I enjoy meeting new people and learning new perspectives. Connect with me on LinkedIn, DM me or email me at dj2232@gmail.com to discuss IT transformation, service delivery and management or effective governance protocols.Key Skills:IT Service Management | ITIL Frameworks | Incident & Problem Management | Service Delivery & Transformation | IT Security | Governance Compliance | Stakeholder Engagement | Change & Release Management
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Senior It Service ManagerFcdoSouthend-On-Sea, England, Gb
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Sacm Service Manager (Contract & Hybrid)Welsh Government Sep 2021 - PresentWales, United Kingdom• Spearhead service improvements to streamline financial recharging processes and recover licences through effective Joiners, Movers and Leavers management.• Manage software licensing governance to comply with vendor and industry standards while improving operational efficiency by minimising non-compliance risks.• Serve as a change agent to review service delivery, analyse gaps and introduce/implement service enhancements to boost client satisfaction and service delivery across software touchpoints.Service Management | IT Service Delivery | ITIL Frameworks | IT Service Governance | IT Security | Project Management | Incident Management | Release Management | Supplier Relationship | Change Management | Process Design | Management Reporting | Software Development | Hardware Configuration | Stakeholder Engagement
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Service Operations Manager (Wfh And Contract)Metropolitan Police Mar 2021 - Jul 2021Working From Home• Steered the transition of 42 employees into Capgemini under the TUPE regulations to ensure seamless integration and business continuity.• Defined and delivered the service design documentation to secure client approval and facilitate future service delivery improvements.• Conducted assessment and knowledge transfer sessions to align the new team’s operational activities with the organisation’s goals while driving cost savings and optimising performance.Service Management | IT Service Delivery | ITIL Frameworks | IT Service Governance | IT Security | Project Management | Incident Management | Release Management | Supplier Relationship | Change Management | Process Design | Management Reporting | Software Development | Hardware Configuration | Stakeholder Engagement -
It Lifecycle Management And Service Delivery (Overseas)National Crime Agency (Nca) Oct 2016 - Mar 2021Vauxhall, England, United Kingdom• Managed critical Tier 2 data networks and service governance initiatives, complying with SLA and service continuity protocols within high-security environments to drive cost savings.• Collaborated with the Commercial function to execute Supplier Relationship Management initiatives and hold the vendors accountable to realise service delivery improvements.• Established and grew the Software Asset and Configuration team to track software licences and obsolescence across the agency’s IT infrastructure.Service Management | IT Service Delivery | ITIL Frameworks | IT Service Governance | IT Security | Project Management | Incident Management | Release Management | Supplier Relationship | Change Management | Process Design | Management Reporting | Software Development | Hardware Configuration | Stakeholder Engagement -
Head Of It Service ManagementSeetec Jan 2015 - Apr 2016Hockley, England, United Kingdom• Applied ITIL’s Continuous Service Improvement model to establish new IT structures, overhaul incident management processes, decrease service disruption and boost service quality across 70 UK offices.• Developed and implemented a new talent acquisition strategy for 22 UK and Ireland-based offices to reduce recruitment costs and increase team efficiency.• Led security audits to achieve ISO 27001 accreditation, enhanced risk management and improved operational stability by addressing IT Health Check findings.Service Management | IT Service Delivery | ITIL Frameworks | IT Service Governance | IT Security | Project Management | Incident Management | Release Management | Supplier Relationship | Change Management | Process Design | Management Reporting | Software Development | Hardware Configuration | Stakeholder Engagement -
Information System ManagerNhs Nov 2010 - Jan 2015Southend-On-Sea, England, United Kingdom• Implemented RFID tracking systems and replaced legacy systems with modern web applications to save costs, reduce equipment loss, and improve asset management and operational efficiency.• Streamlined reporting processes to uplift data reporting accuracy and facilitate informed decision-making while optimising workflows and improving patient care delivery through better IT support systems.Service Management | IT Service Delivery | ITIL Frameworks | IT Service Governance | IT Security | Project Management | Incident Management | Release Management | Supplier Relationship | Change Management | Process Design | Management Reporting | Software Development | Hardware Configuration | Stakeholder Engagement -
Applications Services ManagerBupa May 2006 - Nov 2009London, England, United Kingdom• Administered Bupa's web application portfolio to pilot performance and service delivery improvements for over 30 internal applications across diverse business units.• Led ITIL-based problem management processes to facilitate a reduction in support issues and recurring incidents by implementing rationalised support processes and SLAs.• Achieved ISO 9001 certification and service excellence by overhauling and standardising web-based support procedures.Service Management | IT Service Delivery | ITIL Frameworks | IT Service Governance | IT Security | Project Management | Incident Management | Release Management | Supplier Relationship | Change Management | Process Design | Management Reporting | Software Development | Hardware Configuration | Stakeholder Engagement -
Early CareerVarious Companies May 1990 - May 2006United Kingdom• Southend Borough Council; Southend, Essex (IT Service Delivery consultant) contract role for 6 months• Allen & Overy LLP; London (Senior Web Support Analyst) contract role for 18 months• Blue Edged Solutions Ltd; Westcliff, Essex (IT Manager) for 2 years• Tangent International; Billericay, Essex (Network Manager) for 2 years• Demon Internet; Southend, Essex (1st, 2nd and 3rd Line Support) for 2 years• C.E. Heath Insurance; Southend and Lloyds of London (IT Support Technician) for 4 years• Ministry of Defence; Shoeburyness, Essex (Range Officer) for 3 years• Osiris Web Solutions; Hadleigh, Essex (self-employed, MD) for 3 years. This was my own business offering small businesses web solutions, hosting, professional email services and IT support.• I held various contract roles as a web developer/programmer in PERL, ASP, T-SQL, HTML, DHTML, and JavaScript for media companies such as FHM, Disney, and the Discovery Channel when WebTV was launched for the first time.
David Jon Education Details
Frequently Asked Questions about David Jon
What company does David Jon work for?
David Jon works for Fcdo
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David Jon's current role is Senior IT Service Manager.
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David Jon's email address is da****@****v.wales
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David Jon attended The Learning Tree, Inc..
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David Jon's colleagues are Emma Davies, Robert Owen, Sarita Marshall, Ceri Sullivan, Natasha Dunkley, Madeleine Brindley, Michelle Holland.
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David Mathews
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