David Jones Email & Phone Number

Seattle, Washington, United States

Patrol high-rise office building with 10+ tenants and clients to identify and resolve disturbances, safety hazards, and illegal activities in accordance with corporate security and tenant/client requested protocols. Respond promptly to emergencies and other incidents within the building; communicate clearly with tenants, employees, and management to expedite timely and accurate resolution of all concerns. Optimize incident responses and patrols by maintaining current and comprehensive understanding of local laws and regulations. Leverage critical thinking skills and industry knowledge to quickly determine scope of incident and whether police or emergency services are required. Demonstrate exceptional customer service skills when interacting with tenants, employees, and guests; check employee identification cards to ensure building security. Maintain an accurate record of all people entering and exiting the building through proactive physical observation and monitoring of all access systems. Complete required paperwork at end of shift, including activity and incident reports, relying on active real-time notetaking as severity of incidents allow.

Seattle, Washington, United States

Promoted a positive customer experience by greeting guests, answering questions, and giving clear directions to local establishments and sites of interest. Slashed instances of theft through proactive patrol of retail tenant spaces and immediate response to calls from retail management and employees. Employed advanced conflict resolution skills and incident management techniques to confront people acting illegally, inappropriately, or in a disruptive manner and facilitate peaceful solutions. Submitted required paperwork at end of shift; utilized notes and observations to ensure accurate recall of incident details.

Seattle, Washington, United States

Managed and monitored pedestrian and vehicle traffic at access points; exercised strong verbal, written, and observational skills to support accurate reporting. Directed visitors to correct appointment locations according to building and tenant policies; checked visitors in and updated log accordingly. Partnered with police, fire, and EMTs as needed during emergencies; completed training to react effectively and efficiently to specific crisis situations when emergency services were not available. Generated reports regarding property damage, malfunctioning equipment, and out-of-place occurrences; forwarded to management or escalated as required.