David Jones Email & Phone Number

Raleigh-Durham, North Carolina Area

• Providing infrastructure support with emphasis on Microsoft Operating Systems and VMware Hypervisor in enterprise environments.
• Researching customer issues in a timely manner and following up directly with the customer with recommendations and action plans.
• Leveraging internal technical expertise, knowledge base, and other internal tools, to provide the most effective solutions to customer issues
• Collaborate with other Technical Support Engineers who may need assistance working a case; utilizing my area of expertise to help them in order to most quickly facilitate solutions for the customer.
• Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
• The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Microsoft SharePoint) with NetApp storage systems and solutions -Server, and Desktop Virtualization Solutions..

• Worked in a team-environment installing, maintaining and troubleshooting network and server hardware and software components.
• Managed Wintel platform by implementing server builds standards, automating and centralizing software installs, monitoring disk space and capacity, troubleshooting network issues and modifying security measures to.
• Provided in-person and phone support to end users and application owners, troubleshooting application and hardware issues.
• Provided support and maintenance for Windows Server platforms 2000, 2003, 2008, 2008 R2 and VMWare.
• SQL Support – adding mount points to SQL 2005 cluster, adding resources to SQL instances, troubleshooting problems with SQL Cluster instances in Cluster Administrator.
• Participated in a team responsible for 24/7 network and end-user support to a 5000-user network, two critical data centers and 800+ Windows servers & Netware Servers, resulting in a 99.8% uptime.

Raleigh-Durham, North Carolina Area

• Managed users RSA SecurID accounts.
• Installed, configured, and troubleshooting Checkpoint & Cisco VPN client connections
• Provided support from remote clients through dial up, high speed connections, and wireless connections.
• Provided application support for C.O.T.S applications
• Troubleshooting LAN connectivity issues & dispatching ticket when appropriate.
• Configured and managed user mainframe accounts & printer queue.

Bachelor Of Science, Business Administration

Education record