Developed SOPs and other support documentation for government applications and policies. This including policies, procedures user manuals. Followed VA procedure with obtaining digital signatures for documents. Maintained intranet SharePoint team sites for multiple teams. This included developing custom pages, workflows, and reporting. Provided QA by reviewing draft submissions for grammar, spelling and accuracy from other writers and departments.Developed custom JS and JQuery pages to enhance help sections within SharePoint. When required, developed new SharePoint sites for documentation support of new VA products. Met with SMEs and Project Managers to evaluate the effectiveness of current documentation and to outline possible improvements.Created custom SharePoint lists to automate processes for different teams.

Developed technical documentation on Hughes Transports including VSAT /Terrestrial Modems, Routers and Switches. Test and document SOPs, Installation and Troubleshooting customer-specific procedures for Hughes Services (VoIP, Digital Media, WiFi) and the individual components involved for both internal staff and external Enterprise customers (business, franchise, government sites).Served as Writing Team Lead and Editor by reviewing project launch criteria and assigning writing assignments to other team members in SharePoint. Reviewed draft submissions from other writers for accuracy and grammar as well as to verify procedures/troubleshooting steps in the documentation with Project Managers and Engineers. Developed and enforce company style guides for deliverables.Met with Engineers, Project Managers and other SMEs to evaluate the effectiveness of existing documentation and to determine the maintenance and update windows for a product or service. Updates included the development of new software tools for internal and external users to use, software/firmware patches/updates and the overall life cycle of the service/product.Reviewed Engineer diagrams and customer contracts to determine all aspects of the contract and service have been met. Shared customer and staff feedback with the Engineering team to help improve the product/service. Generated usage and feedback reports for evaluation of the current technical documentation. Investigate reported bugs, research possible solutions and presented findings to the Project Manager and Engineer staff for possible patches/updates.Managed and maintained the Customer Service Knowledge Base SharePoint website. Developed custom JavaScript to enhance online technical documentation features. Monitor system for errors and collaborate with IT staff with any patch updates or maintenance windows. Wrote news releases on products/services and outage notifications for both internal staff and external customers.

Managed the system-wide website: www.fcps.org. Updated website with new section information and policy updates. Developed custom web graphics for use in a variety of publications for multiple target audiences.Published emergency communication messages (closings, school threats etc.) from the school system to the public and media using email, emergency announcement system (FindOutFirst) and web postings.Met with third-party vendors to ensure FCPS requirements were addressed. Evaluated software for possible bugs or other issues for the vendor to correct. Developed working solutions for possible troubleshooting steps for both internal staff and parents/students.Provided multimedia support to internal staff and external partners such as the High School Journalism program, System-wide PTA and the Communication Services staff. Developed customer website for the Journalism staff and PTA to use as well as the User Guides for basic operation of the sites. Developed custom slideshows to be used as part of the Board of Education live TV broadcasts.

Updated service manuals/user guides for company products/installations and created PowerPoint sales presentations. Created marketing material in the form of product brochures, convention signs and promotional videos.Interviewed engineers and other SMEs for information on new products and requirements for company products.Photographed and created images of new and updated equipment for engineering documentation and marketing material.Represented the writing and marketing departments at sales and client meetings. Research third-party vendors and wrote reports and recommendations on possible future-partners.Updated and verified customer information in CRM database.

Reported news and local events live.Programmed daily log.Board Op for live station events and traffic reports.Recorded voice talent and customers for spots.Set up and assisted remote broadcasts.