Duties & Responsibilities: • Administering the deployment, transformation, and management of IT infrastructure for seamless integration and optimal performance of systems.• Implementing new IT equipment and transitioning ATG systems to NX cloud-based platforms for secure decommissioning of ATG servers.• Supervising 500+ servers within the NX private cloud and collaborating with PPC engineers to closely monitor and maintain system performance.• Addressing service and incident requests whilst managing change requests in an ITIL environment to streamline service delivery efficiency and minimise downtime.• Delivering critical system support during out-of-hours through on-call rota and scheduled maintenance periods to mitigate disruptions in services.Accomplishments:• Improved accessibility and information dissemination by engineering and deploying networked information screens for Accessible Transport sites, centrally managed through Google Drive.• Spearheaded transformation to a Vodafone-managed data centre by overseeing application transformation, server builds, documentation, network firewall rules, and PowerShell scripting.• Bolstered Application Performance Monitoring (APM) system, AppDynamics, for the NX Coach website with a high revenue of £50m+ by conducting in-depth performance analysis and providing user training.• Contributed to the execution of projects such as migrating the print management system to Papercut by coordinating stakeholder meetings and fostering adherence to project timelines.

Duties & Responsibilities: • Directed the IT operations and infrastructure for Accessible Transport Group to ensure the reliability, security, and efficiency of technology systems.• Designed and implemented an electronic clock card system using Raspberry Pi and RFID ID cards aligned with HR and fuel management systems.• Developed an in-house booking system when external software proved inadequate to foster compatibility with the existing database.• Installed SQL Servers to support a new externally developed booking system for robust database management. • Transitioned backups from local tape to Disk 2 Disk with integrate real-time replication with remote servers.• Converted Branch Office VPN links to a full mesh design for streamlined and enhanced security procedures.• Modernised the company website with templates and dynamic content to boost user engagement.Accomplishments:• Augmented operational efficiency by standardising client PCs to uniform configuration and patch level through redesigned active directory and group policies.• Increased system availability to 99.9+% by specifying, configuring, and installing new HP Win2008R2 servers to consolidate sites into a single domain. • Amplified communication efficiency by migrating regional booking offices to centralised call centres with new networking and VOIP systems and deploying VOIP company-wide.• Eliminated POP3 mailboxes and improved communication processes by leading the upgrade of the email system to Exchange with SMTP.• Relocated IT equipment for three site moves through implementation of new computer hardware with Windows Deployment Services.

Duties & Responsibilities: • Orchestrated IT infrastructure support, including system integration, security, and user support to amplify productivity and reliability.• Oversaw the specification and installation of a VOIP telephone system within budget to optimise communication channels and reduce operational costs.• Maintained departmental records for purchases, user access, and development requests to ensure accurate documentation and compliance with standards.• Crafted automated solutions for manufacturing, accounting, and reporting systems to promote accuracy across organisational operations.• Managed hardware/software procurement, deployment, and maintenance within budget on a triennial cycle.Accomplishments:• Realised 99.9+% system availability by proactively monitoring system performance and conducting maintenance checks on a regular basis.• Delivered high-quality and customised applications by utilising appropriate technologies and structuring bespoke software solutions tailored to specific needs. • Minimised payroll production time and slashed query volume by developing integration solutions between T&A and Payroll software.