Technical Relationship Manager, Pre and Post Technical Support, Customer Service, Account Management, Trade Shows, Customer Demo/Presentations. High Customer Satisfaction and Relational skills, troubleshooting, and problem solver/solution driven. Business development, account management, technical sales and support for CCTV, POS, Access Control, LPR, IP Cameras, GPS/GIS, video analytics, and more. Inside/Outside Sales, leading with expert knowledge, problem solving, project management, and serving customers with the highest Account Management and creative solutions--with the attitude "the buck stops with me." This resulted in confident and loyal customers that drove up revenue.

A $10 Billion dollar manufacturer of copiers, printers, scanners and software); Sales support for nearly 50 sales representatives ­ pre-sales, post-sales and branch IT and telecom support.Analyzed customer workflows and made specific recommendations to significantly reduce cost associated withdocument management, search and retrieval along with increased productivity. Trained on all Konica Minoltaequipment and software.· Directed daily project executions of activities related to systems management, software compatibilitydocumentation development, testing, training development, systems delivery and production support.· Managed highly responsive regional deployment of 200 plus desktop systems enabling rapid productivity.· Oversight of Branch network and IT operations and infrastructure.· Saved multiple contracts and proposals by troubleshooting compatibility pre and post sales.· Worked on a team that supported 1.5 million/month in hardware/software sales.· Trained sales reps, customers and technicians.· Provided remote support for customers and technicians resulting in customer loyalty and increased efficiencywith technician time.· Created hands on, easy to follow documentation for Customer and Sales Training.

· Train salespeople how to recognize opportunities and when to engage technical support in the sale cycle.· Present solutions to clients and guide them toward optimal solutions to meet their objectives and budgets.· Assist sales staff as an Application Specialist or Pre-Sales Engineer, with technical questions regarding the utilization of third party solutions and products for integration into customer's offices.CUSTOMER SERVICE· Meet with customers to evaluate their needs and requirements for their office environments.· Train clients to implement solutions, including, but not limited to: Electronic Document Management, Managed Print Services, Cost Recovery, Electronic Workflow, Digital Imaging for Workgroups and Production.· Support sales and users in functionality of their hardware (copier, printers, scanners, faxes, and print servers).HELP DESK AND I.T. SUPPORT· Assist service staff with integration and connectivity of customer's networks and office workflow.· Act as helpdesk support for customers with questions regarding equipment and solutions. Find solutions to the hard to resolve implementations.· Function as in-house I.T. support for all branch computer, network and phone systems.VENDOR RELATIONSHIPS· Interface with software and hardware vendors (eCopy, Prism, EFI, KIP, Epson, CREO) for training and product support.

Oversight of branch and region smart modem systems for meter billing. Worked with Konica Minolta R&D on several prototypes of meter capture technology.Overcame multiple obstacles to achieve 95% call in rate that saved significant man-hours for technicians.Increased customer confidence and allowed our sales reps to sell with confidence our smart systems.Created a system from start to finish that resulted in an efficient structure that helped our branch/region maintain highest percentage of connected devices.Wrote training materials and trained technicians and admin that helped our branch with multiple corporate awards.