David Keith Email & Phone Number

Chicago, IL, US

Johannesburg, Bryanston, South Africa, ZA

• Coordinated closely with business and key stakeholders to define software application development projects, including scope definition, cost benefit analysis, risk management planning and feasibility studies..
• Led initiative with our business partner Avaya to define the Contact Centre as a Service (CCaaS) Reference Architecture and then led the technical delivery for a government contract encompassing 2,500 users.
• Generated FY16 applications revenue for initial design, development and delivery of over £300K, with recurring annual support revenue of £350K.
• Achieved process improvements by mapping AS IS and TO BE activities for the Software Development Lifecycle (SDLC).

Johannesburg, Bryanston, South Africa, ZA

• Drove delivery of application projects with responsibility throughout entire project lifecycle.
• Developed customer relationship management and work flow applications built to support client business processes, including supply chain management, email management, social media monitoring and resource planning.
• Created suite of products designed to support financial services, such as fraud detection, fraud handling, disputes and chargebacks processing, and debt management.
• Produced telephony applications designed to enhance the contact centre as a service model, such as customer identification and verification IVR, click to dial, speech recognition, voice self service, intelligent call.
• Delivered systems integration and data transformation services to integrate clients’ systems and data.
• Built multiple data transformation applications to support diverse processes such as debt collections process, export of call recordings and data warehouse for MI information.

Johannesburg, Bryanston, South Africa, ZA

• Designed and developed applications for clients in the telecommunications, financial and retail sectors,with additional responsibility for development of company’s internal reporting systems and intranet. Played key.
• Succeeded in producing web applications, corporate and contact centre telecommunications solutions, supporting applications and data transformation solutions.

Fulfilled Web Developer role as part of team tasked with upgrading existing software to enable online access. Setup internal office NT network, with dial in remote access and firewalled leased Internet line. Delivered on-site customer training, and provided telephone-based technical support.