David Keith Email & Phone Number

Los Angeles, Ca, Us

Long Beach, California, United States

Bellevue, Washington, United States

• Established information security standards across the organization including device management, privileged access policies, and regular maintenance of client and server endpoints. Optimized permissions schema and deployment process for tightly managed business-critical data sources.• Introduced KPI tracking and reporting within the help desk to monitor team productivity and enable work-from-home technicians while ensuring support levels are maintained.• Enhanced the existing ITSM platform to be suited for a geographically dispersed team with many diverse roles.• Re-engineered existing and disparate video conferencing solutions deployed across multiple sites for increased reliability as usage rapidly increased, with minimal overhead cost.• Regularly engaged with vendors to ensure services are being delivered as promised, and to negotiate renewals as required. Lead the defining of IT technical strategy and future budget forecasting.• Upgraded existing backup infrastructure with the addition of cloud-tiering in AWS and offline backup hardware.• Performed regular maintenance and upgrades of all IT infrastructure including compute, storage, networking, remote office connectivity, access control, and Azure / O365 environments.

Hawthorne, California

• Exercised deep-domain knowledge and IT infrastructure best-practices while serving as a senior resource to teammates and stakeholders regarding rollout of new services, requested resources, and other business requirements in mission critical scenarios. • Automated provisioning and deployment of physical and VMs (in VMware vCenter) using PowerShell and DSC for initial machine installation and state configuration• Worked with internal developers and business analysts to re-engineer internal flight-critical applications in order to be highly available and fully fault tolerant • Served as subject matter expert and liaison to Information Security regarding platform and solution security concerns• Provided Tier 4 engineering assistance to internal support teams, advising on remediation of issues and correcting systemic issues in response to outages and concerns• Engineered new Server 2016 Core machine template, validated it with existing stakeholders, and began a successful roll-out of new services• Managed F5 Load Balancer (Active/Active) cluster to provide HA services in mission and flight critical situations• Upgraded SCOM from 2012 to 2016 for the entire corporation, engaging stakeholders and ensuring continued monitoring and availability• Deployed SCOM for infrastructure monitoring, application health, and system performance• Used VMware vCenter to instantiate server instances• Triage and resolve issues presented by internal customers

Irvine, Ca

Lead Windows system administrator for the Enterprise Applications DevOps team supporting 130 highly-available custom applications including production and non-production environments. Partnered cross-functionally with various IT teams and business units including Information Security, Networking, Storage, Infrastructure, Client Services, Engineering, Legal, HR, Shipping, Finance, and Internal Audit. Managed the design and implementation of several application solutions and enterprise services throughout all phases of the project development lifecycle.• Established ITIL-compliant processes and roles within the Production Control team with a key focus on maximizing growth and efficiency.• On-boarded, managed and mentored a global Windows system administration team to ensure 24x7 availability of business-critical applications.• Facilitated the successful transition of 130 custom application integrations for ERP migration as well as 130 custom applications for Avago acquisition.• Project Manager and lead Sys Admin to seamlessly migrate 20 custom apps to updated architecture in compliance with enterprise standards. Lead analyst partnering closely with business unit stakeholders to design, build, and support solutions centered on the BMC Remedy development platform. Established productive relationships with business stakeholders, created detailed functional requirements and implemented processes and workflow as required for task-based teams. Collaborated on application enhancements for a unified Configuration Management Database.• Completed successful development and deployment of a Change Management tool for the PMO.• Designed and deployed custom reporting solutions and facilitated continuous process improvements.• Drove implementation of automation initiatives to increase efficiency and enable growth of up to 1.2M transactions per year.

Irvine, Ca

Instrumental liaison between IT and various business units to forge a productive and cohesive relationship. Collaborated with several cross-functional teams to gain a better understanding of technologies and platforms. Communicated progress to business units and key customers to ensure the success of current and future initiatives.• Interfaced with management, end-users, and engineers to gather requirements and develop reliable and scalable solutions in compliance with enterprise standards and latest policies.• Strengthened the security of Intellectual Property assets within complex and dynamic lab environments.• Provided 24x7 support for five executives and their direct reports and managed emergency escalations in a challenging, fast-paced enterprise.

Upland, Ca

Responsible for the deployment, maintenance, and support of various IT services at several small to medium businesses. Performed troubleshooting and repair of software and hardware related problems for Windows-based desktops and servers, network equipment, and line of business applications. Designed and deployed custom IT solutions that met business needs.• Achieved certification as a docSTAR Technician. • Managed all IT service delivery needs for 25 small to medium business IT clients.