David Kidd Email & Phone Number

London, England, United Kingdom

Currently leading Deputy EMEA's exceptional implementation and engineering team as we coordinate deployment of tens of thousands of users throughout the region. We specialise in multinational implementation of workforce management systems and payroll in the world's most complex environments. Reach out to find out how Deputy can help you!

London, England, United Kingdom

Transitioned to sunny London to jump start our enterprise implementations and support the rapid growth of the Deputy EMEA team. Acted as local SME, simultaneously building partnerships, deploying enterprise customers, architecting integrations and providing pre+post sales support to both internal and external parties.

Greater Atlanta Area

Led Deputy's US-based team of Solutions Consultants, responsible for implementation, project management and deployment of our SAAS system to our Enterprise level customers. I'm also responsible for managing Deputy's further development of strategic alliances and integrations with other SAAS services in the US to further drive our exceptional growth.

Greater Atlanta Area

Acting as the operational backbone of Deputy's newly minted US office, I worked alongside our Sales and Marketing teams to drive our dramatic growth of over 300% per year. As resident SME and senior team member I was involved in all aspects of our activities in the US, including but not limited to development of sales and marketing collateral, product education, sales engineering, development of strategic partnerships and integrations, rapid service delivery, improving post-sales retention processes, and more. With an intense focus on customer experience, I acted as a largely independent troubleshooter to amplify the effectiveness of all US team members. Between the time I began in the role and my transition to the next, the team grew by 50% due to our exceptional customer acquisition rate, in which I played a proud part.

Sydney, Australia

Responsible for high level technical support, mentoring, and product training for over 15 level 1-3 support team members.Acted as the final point of contact for customers reporting technical issues and as dedicated liaison between the customer service team and development team, facilitating rapid resolution of issues. As Deputy SME I oversaw development, implementation and review of training materials for internal use, as well as for our clients, and business partners. This included but was not limited to technical documentation, webinars, and audio-visual aids. I was responsible for demonstration and education regarding the Deputy system for strategic contacts and business partners, primarily focused on strategic sales alignment with our Sales and Marketing teams.

Sydney, Australia

Seconded to Deputy's QA team to cover the leave of Deputy's QA team lead. Responsible for full regression and device testing of all updates to Deputy in the period in iOS, Android and web environments.Demonstrated use of specialised product knowledge and meticulous attention to detail to identify and eliminate numerous issues in HTML, JS, C+, Swift and Java codebases, contributing to a notable increase in NPS scores for all updates released in the period. Also responsible for testing and copywriting for our new onboarding funnel, suggesting improvements based on Customer Service Specialist experience resulting in implemented changes with a positive impact on user uptake and usability.

Sydney, Australia

Provided exceptional customer service to Deputy clients and was recognised as a key driver for Deputy's reputation of providing excellent service. Personally maintained an average rating of >9/10 based on customer survey and NPS scores.Responsible for implementation, support, and ongoing relationship management for Deputy's valued customers, from high profile international and domestic clients down to SMB owners. In this period I rewrote the majority of Deputy's support documentation (over 70 separate articles), elevating them to a uniform standard of excellence, such that many of them are still in use today.