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Consultative, highly driven IT leader specialising in multinational WFM and payroll deployment. I’ve implemented customers from 20 to 20,000+ users across 30+ countries while establishing and developing teams in APAC, EMEA, and the US. In my time I’ve driven most aspects of business operations - CRM, systems development, practice, project and policy management, as well as service delivery and training.Above all, the most vital lesson I’ve learned is that personal integrity and strong relationships with your clients guarantee success, even in adversity. If you’re interested in learning more about me or WFM/payroll - let's connect!
Deputy
View- Website:
- deputy.com
- Employees:
- 265
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Implementation And Engineering Manager, EmeaDeputy Jan 2020 - PresentLondon, England, United KingdomCurrently leading Deputy EMEA's exceptional implementation and engineering team as we coordinate deployment of tens of thousands of users throughout the region. We specialise in multinational implementation of workforce management systems and payroll in the world's most complex environments. Reach out to find out how Deputy can help you!
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Senior Solutions ConsultantDeputy Oct 2018 - Jan 2020London, England, United KingdomTransitioned to sunny London to jump start our enterprise implementations and support the rapid growth of the Deputy EMEA team. Acted as local SME, simultaneously building partnerships, deploying enterprise customers, architecting integrations and providing pre+post sales support to both internal and external parties.
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Senior Solutions ConsultantDeputy Jan 2017 - Oct 2018Greater Atlanta AreaLed Deputy's US-based team of Solutions Consultants, responsible for implementation, project management and deployment of our SAAS system to our Enterprise level customers. I'm also responsible for managing Deputy's further development of strategic alliances and integrations with other SAAS services in the US to further drive our exceptional growth.
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Customer Success ManagerDeputy Aug 2016 - Jan 2017Greater Atlanta AreaActing as the operational backbone of Deputy's newly minted US office, I worked alongside our Sales and Marketing teams to drive our dramatic growth of over 300% per year. As resident SME and senior team member I was involved in all aspects of our activities in the US, including but not limited to development of sales and marketing collateral, product education, sales engineering, development of strategic partnerships and integrations, rapid service delivery, improving post-sales retention processes, and more. With an intense focus on customer experience, I acted as a largely independent troubleshooter to amplify the effectiveness of all US team members. Between the time I began in the role and my transition to the next, the team grew by 50% due to our exceptional customer acquisition rate, in which I played a proud part.
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Technical Team Lead And Content WriterDeputy May 2016 - Aug 2016Sydney, AustraliaResponsible for high level technical support, mentoring, and product training for over 15 level 1-3 support team members.Acted as the final point of contact for customers reporting technical issues and as dedicated liaison between the customer service team and development team, facilitating rapid resolution of issues. As Deputy SME I oversaw development, implementation and review of training materials for internal use, as well as for our clients, and business partners. This included but was not limited to technical documentation, webinars, and audio-visual aids. I was responsible for demonstration and education regarding the Deputy system for strategic contacts and business partners, primarily focused on strategic sales alignment with our Sales and Marketing teams.
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Interim Quality Assurance LeadDeputy Nov 2015 - May 2016Sydney, AustraliaSeconded to Deputy's QA team to cover the leave of Deputy's QA team lead. Responsible for full regression and device testing of all updates to Deputy in the period in iOS, Android and web environments.Demonstrated use of specialised product knowledge and meticulous attention to detail to identify and eliminate numerous issues in HTML, JS, C+, Swift and Java codebases, contributing to a notable increase in NPS scores for all updates released in the period. Also responsible for testing and copywriting for our new onboarding funnel, suggesting improvements based on Customer Service Specialist experience resulting in implemented changes with a positive impact on user uptake and usability.
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Customer Service Specialist And Content WriterDeputy Jun 2014 - Nov 2015Sydney, AustraliaProvided exceptional customer service to Deputy clients and was recognised as a key driver for Deputy's reputation of providing excellent service. Personally maintained an average rating of >9/10 based on customer survey and NPS scores.Responsible for implementation, support, and ongoing relationship management for Deputy's valued customers, from high profile international and domestic clients down to SMB owners. In this period I rewrote the majority of Deputy's support documentation (over 70 separate articles), elevating them to a uniform standard of excellence, such that many of them are still in use today.
David Kidd Skills
Frequently Asked Questions about David Kidd
What company does David Kidd work for?
David Kidd works for Deputy
What is David Kidd's role at the current company?
David Kidd's current role is Implementation and Engineering Manager, EMEA.
What is David Kidd's email address?
David Kidd's email address is dk****@****uty.com
What is David Kidd's direct phone number?
David Kidd's direct phone number is +6113003*****
What skills is David Kidd known for?
David Kidd has skills like Customer Service, Solution Implementation, Team Leadership, Leadership, Microsoft Office, Project Management, Sales, Agile Testing, Customer Relationship Management, Content Management, Communication, Agile Methodologies.
Who are David Kidd's colleagues?
David Kidd's colleagues are Alex De Sousa, Christopher Clarke, James Cust, Bhawna Kundu, Caroline Pannao, Kevin Aditya, Jeff Downey.
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David Kidd
Focused Leaders - Transformational Coach. I Work With Executives And Leaders To (Re)Find Balance And Success. Ilm Level 7. Qualified Neurodiversity Coach. Research Area: Ai To Assist With Neurodivergent Burnout.London Area, United Kingdom -
David Kidd
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