Retail services ranging from setup of till systems, servers, PCs for primary customer across many countries.Hardware setup, testing and control prior to cut-overs outlined by relevant stakeholders. Also, working with third parties to ensure timely setup at store level.Retail support both hardware and software for third party customers.

Project management on various IT projects from full hardware installation of stores, roll-out of new payment solutions & working with integration development teams to marry technologies of same, network security for all access layer switches & main core switch from port level security and firewall upgrades and management, wireless upgrades & controller management, PCI DSS preparation and accreditation, implementing, increasing & maintaining security policies and directives, decommissioning of retails stores.Computer hardware & software maintenance, updates management, hardening, tuning & troubleshootingImaging using various tools - Acronis, AOMEI etc.Retail support for shops including PCs, servers, switches, routers, firewalls, dial-up modems, chip & pin readers, printers and tills.Support of some of the franchise store networks which are connected via MPLS WAN.Supporting various other software from MS products (Outlook Express, Office Suite '97 to O365) to till software (AX POS)Supporting bespoke software of Stock Management/Ordering to Eason, Franchise & 3rd party (independent wholesale) stores.Exchange 2010 to Exchange Online, Active Directory, domain issues, D.N.S., FTP server & clients, HyperV.AX Microsoft Dynamics AX 2012 R3 upgraded from R2.Ad-hoc cover of help-desk and desk-side support on various issues.

Purchase invoice processing, checking and management.Staff timesheet management.Staff expenses and petty cash.Generating reports based on nominal coding.Project management software administration. (Teambinder)Ad-hoc duties including filing, ordering etc.

Stock control of both the shop floor and warehouse.Dealing with customer queries.