David Kiser Email & Phone Number

Charlotte, NC, US

San Antonio, Texas, United States

Internal Audit Control for Member Debt Solutions, (Risk Management) Lines of business including, Card, Mortgage and Consumer Loans. Call Calibration and Call Monitoring for Internal and offshore vendors to ensure regulatory and compliance expectations met for the bank.Regulations covered UDAAP, SCRA, Regulation Z, Truth in Savings, (TISA) FACTA, HIPPA.

Phoenix, Arizona, United States

Manage a team of customer service representatives for card and consumer loan. Handle escalated calls Maintained extensive knowledge of regulatory requirements for compliance and quality surveys for representatives. Train mentor and coach representatives regarding adherence policies, goals and HR issues.

Phoenix, Arizona, United States

Internal audit control for risk management call center agents within the US and offsite.Monitor agent activity for compliance and regulatory adherence to banking regulations and procedural adherence. Execute quality assurance monitoring within defined targeted reviews and projects for customer service and risk management (collections) areas of the bank..

Greensboro, North Carolina, United States

Lead a team of 15 call center agents (risk management-collections) for card services. Handled team escalated calls for team members, Assisted in training programs for call model training. Negotiated high balance card member account resolution to enable spend. Maintained extensive knowledge of banking regulations to ensure quality met within team standards..

Mount Airy, North Carolina, United States

Responsible for management of financing arm of large mobile container and truck accessory manufacturer.Managed 50 retail outlet stores throughout east coast operations for financing arm. Approve new vendors, consumer loans and the underwriting processes. Manage a staff of 2 underwriters and 3 collection personnel. File court actions for default accounts.

Los Angeles, California, United States

Approve credit extension function for new advertisers for station in adherence with Viacom, Columbia Broadcasting corporate policies. Generated weekly reports for station general manager and controller regarding revenue increase, losses and activity. Monitor accounts to prevent delinquency (DSO) maintained with company requirements. Negotiated with.

Los Angeles, California, United States

Approved new accounts for large advertising and print company under the US News and World Report Umbrella. (Motion Picture) IndustryUtilized Dun and Bradstreet reporting to approval lines of credit with an approval authority of 5 million. Responsible for monitoring commercial accounts for delinquency ranges, (DSO) and collection. Legal liaison between.