David Kiser Email & Phone Number

Charlotte, Nc, Us

San Antonio, Texas, United States

Internal Audit Control for Member Debt Solutions, (Risk Management) Lines of business including, Card, Mortgage and Consumer Loans. Call Calibration and Call Monitoring for Internal and offshore vendors to ensure regulatory and compliance expectations met for the bank.Regulations covered UDAAP, SCRA, Regulation Z, Truth in Savings, (TISA) FACTA, HIPPA, SCRA, ECOA FDCPA. Quality reviews for mitigation areas of the bank, which include Loan and Card modification programs, bankruptcy processes for vendor and internal collection agents and representatives. Trainer and Facilitator for internal and offshore partners on processes expectations of the quality assurance program with the bank. Responsible for tracking trends and validating error rates and identifying root cause.Third party and vendor monitoring and auditing to ensure regulatory compliance adherence.

Phoenix, Arizona, United States

Manage a team of customer service representatives for card and consumer loan. Handle escalated calls Maintained extensive knowledge of regulatory requirements for compliance and quality surveys for representatives. Train mentor and coach representatives regarding adherence policies, goals and HR issues.

Phoenix, Arizona, United States

Internal audit control for risk management call center agents within the US and offsite.Monitor agent activity for compliance and regulatory adherence to banking regulations and procedural adherence. Execute quality assurance monitoring within defined targeted reviews and projects for customer service and risk management (collections) areas of the bank. Assist with regulatory audits, walk throughs with management and auditors.Serviced as a departmental Subject Matter Expert for FDCPA regulatory requirements. Analyzed and tracked error trends and recommend corrective actions to call center management.

Greensboro, North Carolina, United States

Lead a team of 15 call center agents (risk management-collections) for card services. Handled team escalated calls for team members, Assisted in training programs for call model training. Negotiated high balance card member account resolution to enable spend. Maintained extensive knowledge of banking regulations to ensure quality met within team standards. Call calibrations with individuals, team members and management to ensure policies followed. Coaching team members on a weekly basis to ensure successful call and quality metrics were met.

Mount Airy, North Carolina, United States

Responsible for management of financing arm of large mobile container and truck accessory manufacturer.Managed 50 retail outlet stores throughout east coast operations for financing arm. Approve new vendors, consumer loans and the underwriting processes. Manage a staff of 2 underwriters and 3 collection personnel. File court actions for default accounts and execute and work with collection attorneys to negotiate terms on bad debt accounts. Review Dunn and Bradstreet reports for new commercial customers as well as Equifax and consumer reporting agencies for individual lines of credit.Participated in repossession activities for company.Generate periodic reporting for management regarding income, losses and collection activity for board of directors. Train new employees for regulatory adherence regarding FDCPA laws within five state territory.

Los Angeles, California, United States

Approve credit extension function for new advertisers for station in adherence with Viacom, Columbia Broadcasting corporate policies. Generated weekly reports for station general manager and controller regarding revenue increase, losses and activity. Monitor accounts to prevent delinquency (DSO) maintained with company requirements. Negotiated with stations attorneys on collection accounts and settlements.Review Dun and Bradstreet reports for monitoring of exsisting client payment trends within the industry. Attend monthly meetings with business affiliates (Credit Manager Association) to help with potential problem advertisers.Review all credit limits, reductions, credit memos, disputes and negotiations.Manager clerical staff of 5 individuals.Train mentor and coach direct reports to ensure success.

Los Angeles, California, United States

Approved new accounts for large advertising and print company under the US News and World Report Umbrella. (Motion Picture) IndustryUtilized Dun and Bradstreet reporting to approval lines of credit with an approval authority of 5 million. Responsible for monitoring commercial accounts for delinquency ranges, (DSO) and collection. Legal liaison between collection agency, attorneys and customer disputes and litigation accounts. Responsible for sales personel commission reviews and sales analysis for profit and loss accounts.Attended all bankruptcy hearings, filings and asset reviews to ensure firm was secured. Managed (3) west coast locations and their credit approvals for new customers and receivable management within corporate policy ranges. Managed staff of (5) employees. Mentor, coach and handle HR issues as needed.