Responsible for the background verifications for India & APAC Markets.Coordinating with the background verification vendors for queries / escalations.Supporting the team and providing best solutions on candidates and colleagues’ queries.Liaison with different teams and stakeholders i.e. GTA Team, CLR Team, Candidate, Hiring Leader and Recruitment Team to deliver a great colleague experience.Regularly working and having knowledge on several platform like, GRZ, Taleo, Career track, SalesforceWorked on several internal projects – Recruitment Rescind Process, BV SOP Guides & Onboarding Schedule, and AnalysisWorking on monthly Internal case Audits and quarterly audit (PRSA)Taking lead on India Onboardings for Non CCP’s and Class Hires.Training new team members on BV process, guidelines, portals. data management along with feedbacks and solutions. Supporting our colleagues, by providing them the transparency about process, replying on queriesTaking lead on Data management activities - updating BV Trackers daily / Weekly Reconciliation and Observations.Due diligence and maker checker concepts on the cases.Working closely on the cases pending on ROS team / vendor Team as well.Supporting the team in invoicing part.Case Updates, Monitoring, initiation, Checking insufficiencies and Delivery of reports on time.End to end meetings with candidates, Reporting managers, trainers on discrepant cases.Working as per the internal policies to maintain efficiency.Presenting the update to the Reporting Manager with Pivots and Charts.Deep investigation on all the negative reports.Continuously involving myself in Navigator and Linked-in Trainings of Excel and Presentation skills.Coordinating with the candidates for additional information / documents to provide support.Working consciously on the Closure and meeting the deadlines of Business.

Responsible for GSN (World Service) Market. Coordinating with the background verification vendor to conduct background verifications. Quality checking on all the BV reports submitted by the vendor per day. Maintaining and updating BV Tracker Trackers daily. Working closely on the cases pending with BV Team and with vendor Team as well. Weekly call with the Vendor Team for their performance and as well as with Business to receive feedback. Case Updates, Monitoring, initiation, Checking insufficiencies and Delivery of reports on time. Weekly Conference Call with Vendor Team on Open Checks. End to end meetings with candidates, Reporting managers, trainers on discrepant cases. Presenting the update to the Reporting Manager with Pivots and Charts. Checking the deep investigation of the negative reports. Coordinating with the candidates when the BV Teams need additional information / documents. Working consciously on the Closure and meeting the deadlines of Business.

Providing Software cloud-based application installation and technical onsite/offsite support to clients. Getting new clients for company and to install the Product (Cloud Based Application) To train clients and/or staff about the application based on Front Desk Management in Hospitality Business and giving them a brief knowledge about the product or system. Effectively diagnose and suggest quickest possible work around for day-to-day customer concerns and issues through coordinating with our core technical team. Analysing issues to identify root cause of it and following up till the issue closure with the core technical team and taking care for on-boarding installation issues and client queries. Analysing customer’s feedback and looking for the best personalized solutions for them. Keep records and reports on all Client Service production, measurements and turnaround time taken. Preparing a Weekly & Monthly MIS on the client’s requirements. Helping them in getting the incremental business. Communicating our development and engineering staff about customer needs & wishes. Maintaining a daily tracker on the visits at client source. Keeping the Information Secure & Confidential which is provided by Client. Monthly meeting with Client for their queries, feedbacks and suggestion about application.

Coordinating with the Client – SPOC per day and maintaining a Healthy Relationship.Liaise with the External Background Verification Teams, sub vendors, direct / indirect Verifiers of Institutions and Companies.Monitoring and Capturing on Time Lines & Conducting Quality Auditing Experiences..Carrying out activities including compliance checking, reference and identity checks, employment checks, education check, address check, HR feedback check, eligibility to work checks, criminal checks, Court Checks and DBS (Criminal) checks.Interacting with HR People (Internal and External) per day for updates.Presenting the updates in Pivots and Charts to Clients.Weekly conference calls with client on Open Checks.Publishing the Reports to Client with the Final Colour code – Green / Amber / Red.Preparing Daily wise dash boards for the cases entered / sent.Taking Follow-ups from the Academic / Employment / Resi & Criminal Team for quick closure of cases assigned to them & Initiating weekly status meeting with team member.Pushing the Branch Teams Managers to make their teams to complete the cases before and within TAT.Conducting Monthly Conference Calls with Branch Team & Monthly Meeting with Clients.Updating daily check list (Pending / High Priorities Cases) status to Reporting Manager.Case Updation, Monitoring, initiation, Checking insufficiencies, Generating and Delivery of reports on time with the penalty and incentive structures.Working consciously on Internal Challenges on Closure and meeting the deadlines of clients.Maintaining Client Trackers daily & Preparation of MIS weekly and monthly basis.Solving all Internal and External Queries / concerns, escalations and requirement of clients and monthly call on vendor performance with clients.Preparing & Validating Monthly Billing Trackers for Client and Generating Invoices.Main Focus on Quality parameter and delivery within turnaround time.

To manage Information Security, Confidentiality, and Integrity of data provided by the client. Having brief knowledge in understating the American hand writing. Keying information provided from softcopy in online authorization form. Working on Back Plan and Live Data. Knowledge of all the Health Care Insurance Products applied by US. Converting all the provided data in electronic data.