David Klabo Email & Phone Number

Fairfax, VA

• Supervise and manage the daily operations and client relationships for project delivery and business development for project work at all bureaus of the Department of Treasury. Manage staff of 25 IT professionals across.
• Delivered average client satisfaction score of 9.8/10
• Grew account revenue while exceeding planned margins by more than 3% across portfolio
• Managed and recruited staff to fill key roles across projects to meet billing and client project needs, while providing an exciting working environment and creating an account team others want to join. Show less

Various

• Manage cost, schedule and resources toward successful execution of systems integration and customer software development across multiple clients and technologies. Manage project teams as large as 40 resources including.
• Saved a ‘red’ project from critical failure by improving control over development, testing and change control to… Show more Manage cost, schedule and resources toward successful execution of systems integration and.
• Saved a ‘red’ project from critical failure by improving control over development, testing and change control to meet client requirements, while repairing client and subcontractor relationships to create an environment.
• Increased positive identification of errors and fraud by more than 50% through analytic based business processes and tools to support real time identification of error and fraud
• Supported sales group in selling $15+ M in additional work as a result of creating excellent client relationships on the ground with executives and client project team. Show less

Various

• Provide functional and technical designs for COTS system integrations and custom software development. Lead application testing to ensure quality software delivery. Manage teams of functional analysts up to 5 analysts..
• Created functional designs and successfully tested COTS integration to support private debt collections, generating more than $70 million in revenue.
• Created effective prioritization of… Show more Provide functional and technical designs for COTS system integrations and custom software development. Lead application testing to ensure quality software delivery. Manage.
• Created effective prioritization of e-government portfolio of services through creation of easy to understand channel and customer relationship strategy.
• Improved internal project prioritization and budget utilization by created business cases for multiple project components and generating stakeholder support for key project components
• Reduced client cost and increased customer experience through effective design of solutions for outbound correspondence generation, enterprise content management, and inbound correspondence imaging and workflow. Show.

Richmond, Virginia Area

• Responsible for tax policy analysis and development, IT project design and user acceptance and managing tax agency operations across customer service, compliance and collections.
• Supported effective legislative processes by assessing the economic impact of government initiatives, the highest profile initiatives including tax reform and electric utility deregulation.
• Participated in the collection of more than $200 million in additional revenues for the Commonwealth of Virginia… Show more Responsible for tax policy analysis and development, IT project design and user acceptance and.
• Participated in the collection of more than $200 million in additional revenues for the Commonwealth of Virginia by leading several project teams responsible for technology and business process improvements.
• Improved taxpayer experience by creating a one page form that could be used by more than 70% of individual tax filers, while also meeting technical requirements for automated data capture.
• Agency won 5 independent awards for IT delivery where I found and applied for the recognition. Show less

Wrote pre-filed expert witness testimony for regulatory hearings in the utilities industry (electricity, gas, telecommunications).

Master Of Arts (M.A.), Economics

Activities and Societies: Swimming, Triathlete, songwriter and musician.

Bachelor Of Arts (Ba), Economics

Activities and Societies: Swimming, triathlete, song writer, musician.

Education record