David Knowles Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Reporting to the Industry General Manager for Banking. I am responsible for ensuring all Industry KPI's are delivered, including sales, financial and delivery. I have to ensure all operational aspects of the business are optimised. I will also be responsible for developing FY Planning and Strategies and then implementing those through the wider Banking Industry Team.

Melbourne, Australia

Melbourne, Australia

Reporting to the General Manager, ESS APJ. This was a newly established role to provide Operations advice and support to the growing APJ Business. I was transferred by HP from UK to Australia to fill this position. Responsibilities :• Develop and direct execution of the Business Unit (BU) Annual Operating Plan.• Establish and run a Monthly Business Review (MBR), ensuring focused and relevant input from all ESS Lines of Business and to report on and track KPI’s.• Establish a Sales Operations Model & Cadence, working with the Sales Leader to develop reporting and forecasting artifacts, based on SFDC source data.• Deputise on behalf of GM where required (Note : I was Interim GM for the period June 2014 to Apr 2015 while HPE found a replacement).• Report on health of the Business to GM and WW Leadership, with particular focus on Sales, Financial and Account Health.• Develop a three year strategy for ESS in APJ, obtain stakeholder support and approval.

Bracknell, Uk

Reporting to the VP ESS. This was a newly established role to bring consistency to Sales Operations across the three regional sales teams. This was a temporary role to establish a BAU mode of operation for Sales Operations and Sales Support.• Develop cadence and structure for reporting sales KPI’s to the sales teams and executive management. Using first Siebel, then SFDC source data.• Manage the Sales Operations & Sales Support function (25 staff) – align team operating model to HP process and requirements (e.g. Sales Reporting compliance, Order Booking compliance etc)• Migrate sales team from bespoke compensation system, to the HP sales compensation model.• Develop methodology for ensuring World Wide Security Services Revenues were effectively and accurately booked to the service line, in line with booked sales.

Bracknell, Uk

Reporting to the Global Operations Director for ESS (US Based). Presently this role is all about Transformation and Integration to ensure two disparate but complimentary businesses are brought together and operate as one unit for FY12.• Plan and manage the migration of all live and historical data from a bespoke CRM system (Clientelle) to Siebel. (Completed)• Plan the creation and scheduling of all key order and revenue forecasting reports for management reporting. (Completed)• Plan and manage the migration of all live and historical finance data from a legacy SAP system to the HP COMPASS system (quote to cash).• Design and implement a Future Mode of Operation (FMO) for the ESS business, implement processes to deliver against this FMO.• Amalgamate and rationalise a future Market Offering Portfolio, working with existing Offering Managers to deliver a clear and deliverable portfolio.

Malvern Uk

Reporting to the CEO with overall responsibility for optimising day to day business and customer operations. Key contributions:- Creation and negotiation of end customer and supplier contracts and license agreements.- Planned and managed the implementation of a customised CRM system (Sugar).- Implemented a professional customer service operations where little existed (finance, sales , support).- Authored a Reseller Agreement which now forms a key component of the go to market strategy of the company.- Implemented systems and tools to capture and report KPI's and business performance metrics to management team and investors.

Malvern Uk

Reporting to the Divisional MD. Leading and managing a combined sales, marketing and bid team ofering information security products and managed services to clients.Key contributions:- Set strategic direction for sales of a portfolio of security products and services.- 2008 exceeded £30M sales target by 10%.- Established robust weekly sales pipeline review – delivering improved pipeline management, opportunity qualification and deal closure.- Chaired major bid reviews – obtained sign off of major bid business cases.- Cultivated cooperative relationships with internal stakeholders and customers (Account Management).

Malvern Uk

Reporting to the Divisional Sales Director. Key contributions:- Responsible for closure (winning) of a programme of research projects totalling £13M in 2006. Taking the lead as Opportunity / Account Manager on more than 15 occasions.- Formed opportunity teams to deliver effective customer engagement and functional input (technical, bid, contracts and finance) to ITT and RFP responses.- Ensured robust qualification and review of opportunities through the Positioning, Pursuit and Capture phases and conducted Proposal / Opportunity Management reviews as necessary.- Managed all sales pipeline information and reporting through use of Siebel.

Malvern, Uk

Reporting to the Divisional MD. Directed and managed a team of 3 bid managers. Key contributions: Successfully established a central bid team to support a division of 200+ employees in order to improve the bidding process, establish best practice in the Division and improve win rate on strategic opportunities. Adopted Shipley process for bid team / processes. The central bid team / Shipley process method was recognised as hugely successful across QinetiQ and over time was rolled out across the company. Bid Director for a number of key Strategic bids (DII (two consortia) worthy of mention) Facilitated and managed cross-division co-operation of internal stakeholders to deliver optimised solutions / offerings in proposals.

Malvern Uk

Reporting to the Divisional MD. Responsible for day to day internal operations of the division, with a focus on commercial delivery. Key contributions: Worked with key personnel to establish the Divisions first Security Operations Centre (SOC) and associated supporting processes and procedures to run a 24x7 operation. Devised and implemented a recruitment programme to staff the SOC with suitably qualified technical specialists. Implemented ‘rapid growth’ programme for Division, establishing US offices, US SOC and recruitment of over 40 staff. Established German operation of 4 staff. On change of strategic direction of Division worked to gracefully close down the US and German operations and minimise impact on ongoing business.

Various Locations Worldwide

A 22 year career spanning numerous engineering roles concerned with planned and reactive maintenance of Laser and Thermal Imaging Systems deployed with the British Army. During the final six years of this career became a senior Logistic Support Advisor to major MOD Procurement Programmes (Challenger 2 Main Battle Tank worthy of note).