David Koval Email & Phone Number

Durham, Nc, Us

As a Business Specialist, I summarized key HR business process changes and controls specific to Skills Management, Dual/Matrix Reporting, and Resource Planning/Utilization to ensure compliance with OCC and Federal Reserve consent orders. Obtained, categorized, and validated key business artifacts that demonstrates sustainability and ensures timely issue closure.

Tampa, Florida, United States

Led regulatory change management process within Wealth Management's first line of defense to ensure compliance with new governmental rules and regulations and conducted risk assessments on key initiatives like manual payment processing and FINRA marketing rules. Partnered closely with Citi's Program Management Office to ensure that issues, action plans, and management reporting were accurate.

Tampa, Florida

In my role as Executive Director at Morgan Stanley in Tampa, Florida, I successfully managed a team of 120 service and operations professionals that delivered a best-in-class experience for clients and financial advisors. I led the opening of 325,000 new stock plan participant brokerage accounts, increasing assets under management by $1.5 billion. Additionally, I established a workforce management team that resulted in a 35% reduction in average handle time and a 25% improvement in quality scores.

Charlotte, North Carolina

In my role as an Operations Executive at Bank of America, I oversaw cash vault processing, cash forecasting, and armored transportation services for a large network of financial centers and ATMs. I successfully secured a U.S. patent for a new cash-in-transit custody exchange process, reducing cash-out defect events by 10% and managing a business unit of ~1,200 employees with an annual operating budget of $200MM.

Charlotte, North Carolina

As Senior Brokerage Operations Manager at Bank of America, I managed Margin, Fixed Income Trade Support, Trade Corrections, and Annuity Services within Global Wealth & Investment Management. I implemented six-sigma methodologies to create a new middle-office service model, established management routines, and led merger transition teams for banking center conversions to a new technology platform.

Bachelor Of Business Administration - Bba, Economics

Activities and Societies: Alpha Kappa Psi - Professional Business Fraternity Society for Human Resource Management (SHRM)

Master Of Business Administration - Mba