Accomplished professional with a proven track record of leading diverse operations teams and driving process efficiencies across multiple sectors. With extensive experience in regulatory compliance, risk management, and customer service optimization, I have successfully managed teams of over 1,000 employees and spearheaded initiatives that have significantly reduced operational costs, streamlined workflows, and increased profitability.I excel in leveraging technology and data-driven insights to drive innovation, ensure compliance, and mitigate risks in complex environments. My expertise spans workforce management, process digitization, and strategic planning, and I have a history of delivering impactful results through cross-functional leadership and collaboration.At Morgan Stanley, I led efforts that increased assets under management by $1.5 billion and improved operational metrics like quality scores and client handling times. At Bank of America, I spearheaded a $73 million cost-saving initiative and developed predictive models that optimized cash operations.I continue to drive transformation and regulatory compliance at Citibank, ensuring alignment with OCC and Federal Reserve guidelines. I’m passionate about delivering results, leading with integrity, and navigating complex regulatory landscapes.