Rose Cecchetto Email & Phone Number

Toronto, On

Resolved escalations relating to the Adjustment #3 and Proof Suspense processes/transactions through a variety of channels. Reviewed trends gaps and provided efficiencies to existing processes. Provided timely and accurate feedback including process improvements to the onshore and offshore teams by using best practices in providing support and guidance in maximizing the operational efficiencies / effectiveness of the work place.

Toronto On,

Managed a team of Service Matter Experts supporting all aspects of Reconciliation for RBC Caribbean operations. I ensured that all activities were handled in accordance with established rules. I also managed all escalations to satisfactory resolutions. Collaboratively worked with the Project team and my direct reports to ensure maximum operational efficiency by identifying and implementing continuous improvement initiatives, including how the departments interact with other service partners within or outside of the Department. Continuously reviewed workflows to enhance productivity, quality and maximizing the utilization of resources.

•Lead a high-performing team of trade professionals in providing premium service in all Documentary Collections transactions, while managing internal and external client relationships from service perspectives.•Mitigate Operational/Transactional risk through proactive measures and continuously review workflow to enhance productivity and quality through the maximization of resources.•Lead a centre-wide initiative to ensure maximum operational efficiency by identifying and recommending continuous improvement plans.