David Krone Email & Phone Number

Stillwater, Oklahoma, United States

Fire Protection Publications is a mission-driven, values-based organization dedicated to the production of high-quality educational content for the international community of firefighters and first responders.This person performs mid-level management and supervisory duties for the budgeting and daily operations of the sales function at Fire Protection Publications (FPP). Assume administrative management duties as required. Maintain operational responsibility over specific programs. Create and implement an effective sales plan for FPP products. Manages planning and coordination of sales functions. Coordinates the sales and advertising functions with the FPP Advertising Coordinator. Direct the supervision of 4 Sales Associates. Manage a training program for FPP staff on new products. Travel as need to tradeshows and customer meetings. Due to communication expectations of the position, the incumbent will be required to maintain cellular or other electronic communication device.

Stillwater, Oklahoma, United States

Fire Protection Publications is a mission-driven, values-based organization dedicated to the production of high-quality educational content for the international community of firefighters and first responders.As FPP Electronic Products Project Manager, you will be responsible for three primary functions: to oversee the research, development, and maintenance of the 100+ electronic products developed by FPP, including its flagship ResourceOne platform; to manage support for these products; and to manage eProducts staff. You will conduct primary research into customer needs, and guide the design, development, testing, security, and documentation of all electronic products. You will also direct support operations for the 140,000+ active ResourceOne clients, as well as customers using apps, videos, electronic curricula, exam preps, and other electronic products, ensuring timely resolution of issues, as well as performing on-site visits to customers. As manager of staff, you will oversee recruitment, training, and supervision of the developers, designers, and support technicians that make up the eProducts staff.

Stillwater, Oklahoma, United States

Fire Protection Publications is a mission-driven, values-based organization dedicated to the production of high-quality educational content for the international community of firefighters and first responders.The Computer specialist position supervises the customer support team within the eProducts department. The customer support team strives to deliver and exceptional experience to all FPP/IFSTA internal and external customers and vendors.A successful support supervisor will deliver comprehensive, high quality support for various IFSTA/FPP products and services by telephone, email, and other online services. They will ensure all front end policies and procedures are followed. On this fast paced team, the supervisor will train, observe, and coach the customer support team. The specialist must have a passion for solving problems, leveraging technology, and helping others. This position will provide the customer and the organization seamless support from the point of order entry to order fulfillment by analyzing the order and evaluating how to best provide support for any request related to IFSTA/FPP products.

100 North University Drive Nuc 224 Edmond, Oklahoma 73034

Directs/Manages/Supervises the operations for retail or auxiliary services. Develops marketing and communications plans for programs and services and provides overall direction to internal areas. Provides expertise and consultative marketing services to contract partners of UCO (e.g., banking, food, etc.). Prepares reports and records of activities and ensures progress is being made toward objectives. Provides financial oversight for areas under direct supervision and monitors department budget. Serves as a liaison between university departments, constituent groups and student organizations.

Edmond, Oklahoma

• Developed customer experience and insured customer focus met store standards• Motivated sales team to meet and exceed store goals• Coach and counseled all staff on sales techniques and store protocols• Executed monthly cost reviews of overtime, discount, returns and credits• Operated as interim Store Manager during last two months of employment during search for new Store Manager

Oklahoma City Area, Oklahoma

• Explored customer needs and provided hands-on demonstrations of store products• Provided excellent customer and built strong customer relationships• Approached service and sales needs with patience, honesty, and empathy• Guided customers through purchasing experience, thoughtful questions, informative answers, and sharing my expertise• Collaborated with sales team to create environment of teamwork and success