David L. Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

As a Service Delivery Lead in Ontario MD, I am responsible for advancing OntarioMD suite of products and services through the software development lifecycle, providing product leadership for operational support and contributing to service management and improvement activities. I work closely with product/service business owners and internal technical teams.

Toronto, Ontario, Canada

- Advise CSM and Product Teams on process and product changes, risk analysis, and customized programs for clients.- Conduct business analysis tasks such as requirements gathering, data analysis, and process mapping.- Prepare proposals to renew existing contracts and RFPs for new contracts.- Lead migration of incoming ticketing systems to Zendesk &.

Toronto, Ontario, Canada

- Spearheaded the enforcement of Trust & Safety policies, ensuring effective implementation across the organization.- Analyzed policy directives, developed implementation plans, and monitored progress to ensure compliance.- Collaborated with cross-functional teams to identify improvement opportunities and implement corrective actions.- Managed agent.

Toronto, Ontario, Canada

- Oversaw relationships with key vendors and suppliers, ensuring alignment with company standards and requirements.- Negotiated contracts, monitored performance, and identified opportunities for cost savings and process improvements.- Worked closely with internal stakeholders to align vendor strategy with organizational goals.- Implemented an Internal High.

Toronto Y Alrededores, Canadá

- Led a team of virtual agents providing customer service via multiple channels.- Exceeded performance targets by providing coaching and feedback to the team.- Collaborated with stakeholders to identify process improvements and enhance the customer experience.- Designed, tested, and implemented operational and quality control processes, including Root.

Budapest, Hungary

- Reviewed, monitored, and managed user-generated content on Twitter platform.- Ensured compliance with community guidelines and legal requirements.- Identified and removed inappropriate content such as hate speech and spam.

Budapest

- Handled customer inquiries, concerns, and complaints professionally.- Assisted with reservations, vehicle availability, pricing, and billing.- Maintained accurate customer records in company systems.

Budapest, Hungary

- Responded to customer inquiries regarding payment services via various channels.- Investigated and resolved payment-related issues, ensuring high customer satisfaction.- Collaborated with internal teams to resolve complex issues efficiently.

Barcelona, Catalonia, Spain

During my time as an Events Manager, my main duties included:- Planning and executing a wide range of events, including corporate events, weddings, concerts, festivals, and other special occasions.- Developing project plans and timelines, negotiating contracts, and managing budgets to ensure successful events.- Coordinating logistics, including.

Barcelona, Catalonia, Spain

- Installed, repaired, and maintained electronic devices, racks, cable installations, and communication systems.- Designed installations mapping for clients under supervision.- Provided technical training to on-site partners, resulting in increased efficiency and productivity.

Bachelor Of Applied Science - Basc, Computer Science

Trade Degree, Electrical, Electronic And Communications Engineering Technology/Technician

Education record