David Murray Email & Phone Number

Brea, California, United States

• Consult with clients on software configuration.
• Deliver one-on-one client training sessions with clients to resolve questions and educate users.
• Conducted renewal refresher training events for 100+ clients.
• Created Standard Operating Procedures on multiple topics for client advocate functions.
• Write and edit content for quarterly client newsletter.

I work with businesses to assess current learning and development offerings and identify educational opportunities in their organization. Additionally, I work one-on-one with people to improve their leadership, communication, and presentation skills.

• Facilitated classroom presentation skills course to 800+ employees.
• Developed a dynamic, interactive four-hour virtual presentation skills course raising attendee comfort level by 44% and confidence by 68%, and saving the company $45,000 in travel and expense in four months.
• Recorded 250+ training sessions for clients and employees.
• Developed/facilitated four-part client service series for 300+ employees raising client survey scores by 15.7%.
• Co-developed multipart facilitator excellence series with an emphasis on making class facilitation relatable.

• Co-developed multipart facilitator excellence series with an emphasis on making class facilitation relatable.
• Designed and facilitated a successful onboarding program, and consulted with key leaders to achieve team building objectives, offer creative solutions, and develop/facilitate strategic learning initiatives.
• Developed and delivered training to all levels of leadership and associates throughout multiple business units.
• Recorded 250+ training sessions for clients and employees.
• Led an implementation group training for 70 associates from multiple locations to remove communication barriers and increase inter-branch communication.
• Developed "The HEART of Service" training course which was included in a service curriculum for the entire business unit.