David Murray Email & Phone Number

Brea, California, United States

• Consult with clients on software configuration.• Deliver one-on-one client training sessions with clients to resolve questions and educate users.• Conducted renewal refresher training events for 100+ clients.• Created Standard Operating Procedures on multiple topics for client advocate functions.• Write and edit content for quarterly client newsletter.

I work with businesses to assess current learning and development offerings and identify educational opportunities in their organization. Additionally, I work one-on-one with people to improve their leadership, communication, and presentation skills.

• Facilitated classroom presentation skills course to 800+ employees.• Developed a dynamic, interactive four-hour virtual presentation skills course raising attendee comfort level by 44% and confidence by 68%, and saving the company $45,000 in travel and expense in four months.• Recorded 250+ training sessions for clients and employees.• Developed/facilitated four-part client service series for 300+ employees raising client survey scores by 15.7%.• Co-developed multipart facilitator excellence series with an emphasis on making class facilitation relatable.

• Co-developed multipart facilitator excellence series with an emphasis on making class facilitation relatable. • Designed and facilitated a successful onboarding program, and consulted with key leaders to achieve team building objectives, offer creative solutions, and develop/facilitate strategic learning initiatives.• Developed and delivered training to all levels of leadership and associates throughout multiple business units.• Recorded 250+ training sessions for clients and employees.• Led an implementation group training for 70 associates from multiple locations to remove communication barriers and increase inter-branch communication.• Developed "The HEART of Service" training course which was included in a service curriculum for the entire business unit. • Assist in facilitating CPP training sessions for 200+ clients to help prepare them for the examination.• Developed and delivered content for client conferences.• Developed/reviewed client facing content, narrated live and recorded sessions, and created/delivered "Engaging Your Virtual Audience" for associates.• Developed and delivered breakout session topics on client communication and interacting with different personality styles, and consulted with leaders on project management, career growth, and adapting to change.