David Lafferty Email & Phone Number

Paisley, Gb

Paisley, Renfrewshire, United Kingdom

Airport Systems Specialist managing Loganair’s Passenger Service System provided by Videcom International. Key role is to ensure bespoke system is successfully installed, configured, tested & maintained within CUTE & Loganair networked Airports around network.Others Key Accountabilities:• Support the continuous operation of Loganair’s Departure Control System.• Action assigned incidents within defined service levels.• Understand quickly the nature & impact of IT issues raised around the Loganair network and/or 3rd parties.• Co-ordination & prioritisation of multiple Airport IT incidents remaining mindful of how my actions may affect the operation.• Apply correct judgement to appropriate actions & solutions for problems raised ensuring minimal operational disruption.• Assist with the resolution of non-routine issues that may arise e.g. application performance ensuring they are documented & communicated with appropriate team members, departments & stakeholders.• Liaise with internal IT services, plus external 3rd parties to achieve a successful resolution to reported issues.• Provide technical expertise & support for new route start-ups, Airport moves & closures. • Assist other Loganair department in evaluating & implementing new technology relating to DCS & shared systems. • Provide on-going support to application certification & development with 3rd party Airport systems providers.• Provide the necessary link between Loganair & Videcom/IT suppliers on future DCS development and IT projects.• Maintain good working relationships with all 3rd party suppliers that Loganair hold contracts with. i i.e. Collins Aerospace, SITA, ESP, Flight Solutions & IATA. • Create & maintain flight profiles within DCS for new flights & schedule changes to allow check-in to take place.• Create & administer Videcom sine-in codes for all staff.

Paisley, Scotland, United Kingdom

WorldTracer is a SITA product used by the majority of Airlines worldwide to register and trace Delayed, On-Hand & Damaged baggage.Responsible for the configuration, administration & support for all WorldTracer users around the Loganair network. i.e. Create new sine-in codes & ensure all new routes have an ability to create files.

Paisley, Renfrewshire, United Kingdom

• Ensuring that UK National Aviation Security Programme regulations and directives are understood and implemented throughout the airline and our partners.• Provide advice and guidance in the event of security incidents or emergencies.• Investigate any security breaches/incidents & report back to relevant stakeholders.

United Kingdom

Airport Systems Specialist seconded from Loganair to manage migration to Passenger Service System provided by Videcom International.

Crawley, West Sussex, United Kingdom

As a member of the Airport Systems Support team I was involved with the delivery of a significant IT project to replace the core Passenger Service System of Virgin Atlantic with the system utilised by their joint venture partners Delta Air Lines. Key role was to conduct end to end testing during the development stage before deploying Air4 to Virgin Atlantic Airports around the network, conduct end to end testing during the installation & troubleshooting any issues encountered. Others Key Accountabilities:• Support the continuous operation of BAU Virgin Atlantic airport systems, working to defined service level agreements.• Action assigned incidents and work orders within defined service levels.• Liaise with internal IT Services, plus external 3rd parties to achieve issue resolution.• Assist with the resolution on non-routine issues that may arise eg: application performance issues, ensuring they are documented and communicated with appropriate team members.• Provide technical expertise and onsite support for new route start-ups, airport moves, airport closures, including the front and back office environments.• Assist other Virgin Atlantic teams in evaluating and implementing new technology pertaining to Departure Control and shared systems functionality.• Provide on-going support to application certification and development with 3rd party airport systems providers.• Understanding quickly the nature and impact of IT issues raised via the helpdesk and/or 3rd party.• Co-ordination and prioritisation of multiple airport and overseas IT incidents simultaneously.• Use of best judgement on appropriate actions and solutions for problems raised ensuring minimal operational disruption.• Use of best judgement to address issues identified during testing for route start-ups/re-start ups.

Glasgow Airport

My roles and responsibilities included ensuring that the service provided by the Ground Handling Agent is efficient, professional and of the highest standard expected by Emirates Airline. Managing external suppliers to enable flight punctuality is maintained to achieve a minimum 97% of flights depart without an accountable delays to station. • Ensuring that all service providers are achieving the expectations set out in their Service Level Agreements reporting any failures to the Airport Services Manager. • Managing load control targets. • Overseeing and monitoring the performance of the Ground Handling Agent. • Reviewing potential opportunities to maximize additional revenue for excess baggage, as per the set Company target. • Supervising staff to ensure that all areas of the operation are covered in order to satisfy passenger and operational requirements. • Deal with delay, disruption and oversell issues ensuring that the airline retains the customers’ confidence and loyalty. • Investigate and respond to queries and complaints from Airport Services Manager, Head Office departments or customers’ in an efficient and timely manner. • Ensuring that both Emirates and Ground Handling Agent copies of the Ground Operations manual are fully up to date and audited annually to ensure they would pass any inspections from Emirates Airport Services Auditors. In line with Government Legislation. • Additional duties as directed by Airport Services Manager/Airport Services Officer such as attending check in desk planning meetings, Airport contingency meetings etc to assist with the operation and day-to-day running of the station. • Management of Company fares and ticketing process. • Performing staff appraisals and mentoring new starts.

Glasgow Airport

Load ControllerWorking in a highly pressurised environment I was responsible for the planning and monitoring of the aircraft turnaround with the aim to complete weight & balance documentation for arriving and departing Aircraft. This involved liaising with Flight Crew, Fuellers, Loading staff, Caterers and bmi Customer Services staff in order to achieve a safe, legal and punctual departure whilst ensuring the highest possible standards of customer service were delivered to the customers.Customer Services Supervisor Seconded to position for a period of 3 months.The role of the Supervisor was to ensure the smooth operation of the shift, dealing with any problems that passengers or bmi customer services staff may have.I was also responsible for working out daily rosters ensuring staff were available to deal with all aspects of the operation e.g. check in, boarding gates, escort duties and baggage services. Graphical User Interface DevelopmentWith my knowledge of the bmi Passenger Service System, I was seconded to a project to develop a Graphical User Interface for new PSS being deployed around the bmi network.Based at bmi Head Office in Castle Donnington, I worked within a small team working closely with computer programmers, Senior Management & Training Departments to develop the system.This product was successfully rolled out across the bmi network in early 1999.Customer Services Agent Duties included the meeting and boarding of flights, dealing with missing and damaged baggage, entering the files into the Worldtracer system, checking in passengers and dealing with a wide range of the travelling public and the problems that incurred.In March of 1993, I along with 2 other colleagues set up a dedicated baggage tracing department where I worked until October 1993.

Education record

Business Studies / Travel & Tourism