David Lafferty Email & Phone Number

Paisley, GB

Paisley, Renfrewshire, United Kingdom

• Airport Systems Specialist managing Loganair’s Passenger Service System provided by Videcom International. Key role is to ensure bespoke system is successfully installed, configured, tested & maintained within CUTE &.
• Support the continuous operation of Loganair’s Departure Control System.
• Action assigned incidents within defined service levels.
• Understand quickly the nature & impact of IT issues raised around the Loganair network and/or 3rd parties.
• Co-ordination & prioritisation of multiple Airport IT incidents remaining mindful of how my actions may affect the operation.
• Apply correct judgement to appropriate actions & solutions for problems raised ensuring minimal operational disruption.

Paisley, Scotland, United Kingdom

WorldTracer is a SITA product used by the majority of Airlines worldwide to register and trace Delayed, On-Hand & Damaged baggage.Responsible for the configuration, administration & support for all WorldTracer users around the Loganair network. i.e. Create new sine-in codes & ensure all new routes have an ability to create files.

Paisley, Renfrewshire, United Kingdom

• Ensuring that UK National Aviation Security Programme regulations and directives are understood and implemented throughout the airline and our partners.
• Provide advice and guidance in the event of security incidents or emergencies.
• Investigate any security breaches/incidents & report back to relevant stakeholders.

United Kingdom

Airport Systems Specialist seconded from Loganair to manage migration to Passenger Service System provided by Videcom International.

Crawley, West Sussex, United Kingdom

• As a member of the Airport Systems Support team I was involved with the delivery of a significant IT project to replace the core Passenger Service System of Virgin Atlantic with the system utilised by their joint.
• Support the continuous operation of BAU Virgin Atlantic airport systems, working to defined service level agreements.
• Action assigned incidents and work orders within defined service levels.
• Liaise with internal IT Services, plus external 3rd parties to achieve issue resolution.
• Assist with the resolution on non-routine issues that may arise eg: application performance issues, ensuring they are documented and communicated with appropriate team members.
• Provide technical expertise and onsite support for new route start-ups, airport moves, airport closures, including the front and back office environments.

Glasgow Airport

• My roles and responsibilities included ensuring that the service provided by the Ground Handling Agent is efficient, professional and of the highest standard expected by Emirates Airline. Managing external suppliers to.
• Ensuring that all service providers are achieving the expectations set out in their Service Level Agreements reporting any failures to the Airport Services Manager.
• Managing load control targets.
• Overseeing and monitoring the performance of the Ground Handling Agent.
• Reviewing potential opportunities to maximize additional revenue for excess baggage, as per the set Company target.
• Supervising staff to ensure that all areas of the operation are covered in order to satisfy passenger and operational requirements.

Glasgow Airport

Load ControllerWorking in a highly pressurised environment I was responsible for the planning and monitoring of the aircraft turnaround with the aim to complete weight & balance documentation for arriving and departing Aircraft. This involved liaising with Flight Crew, Fuellers, Loading staff, Caterers and bmi Customer Services staff in order to achieve a.

Education record

Business Studies / Travel & Tourism