David Lang Email & Phone Number

Sydney, New South Wales, Australia

* Arrange funded loan drawdowns/rollovers/repayments* Take accountability for complex customer challenges and coordinating a timely response/issue resolution including delivery of a high first contact resolution using BAU tools and processes. • Contribute to team success, load sharing as required to ensure appropriate Service Level Agreement (“SLA”) expectations across all areas are met.* Provide widespread general/critical business and operational support and work in close collaboration with the wider COO leadership team. • Played a key role in providing good customer and internal ANZ links while consistently achieving benchmarks set for volume of work and turnaround time for requests resulting in overall customer satisfaction.* Played a key operational role in providing a $200M Sustainability Link Guarantee Facility for client

Sydney, New South Wales, Australia

Played a key role and responsible in completing service requests generated from the Relationship Team in a timely manner to support a customer centric business. • Arrange funded loan drawdowns/rollovers/repayments • Review, interpret and action approved Lending Client Services documentation. • Liaise with clients to manage and monitor transaction specific queries. • Identify and mitigate potential operational risks. • Provide support to the relationship team in relation to well managed items- ie. Compliance follow-up, security documentation reviews/updates. • Played a key role in providing good customer and internal ANZ links while consistently achieving benchmarks set for volume of work and turnaround time for requests resulting in overall customer satisfaction • Provide training for new starters within the Lending Client Services team.

Sydney, New South Wales, Australia

Arrange funded loan drawdowns/rollovers/repayments and issuance/cancellation of bank issued guarantee documentation. • Other system maintenance including updating hierarchies, accounts, facility limits and loan documentation • Liaise with clients to manage and monitor transaction specific queries. • Ensure accuracy and timeliness of data inputs. • Played a key role in providing good customer and internal ANZ links while consistently achieving benchmarks set for volume of work and turnaround time for requests resulting in overall customer satisfaction