Senior Technical Analyst
CurrentWorks with end users and internal technical support to define and evaluate system problems and deficiencies that may be resolved through fixes and enhancements.Analyzes, reviews and alters systems, programs, and applications to increase operating efficiency or to adapt to new requirements.Leads all efforts in communicating any defects to vendors and internal application developers and coordinating testing and implementation of fixes.Works closely with technical support team and resources to ensure service levels are being met and risk to the business is minimal.Develops documentation for user-audience as systems have been modified and/or new technologies have been implemented.Provides technical support of the application, interfaces and any customizations.Monitors support issues, ensures resolution plans and reports progress to management.Ensures that proper version control is strictly adhered to operational risk is minimized accordingly.Monitors system status and reacts to issues as they arise.Communicates with site users regarding any system enhancements and or scheduled upgrades.Provides system training and technical assistance to IS team and user community as necessary.Participates in technical and functional training classes as necessary or required.
